Food Server -- Grand Cafe -- Winnemucca Inn

Winners Hotel & Casino, Inc. • Winnemucca, NV

4h

About The Position

Food servers take orders from restaurant patrons and deliver their food. They explain the menu, communicate with kitchen staff, and carry dishes to the appropriate tables. They check on customers during their meals to offer refills, condiments, and other assistance to provide a satisfying experience.

The role includes greeting and seating guests, accurately entering and relaying orders, serving food and beverages, handling payments, and addressing customer concerns. Food servers also clear and clean tables, help prepare service areas for the next shift, and follow safety, sanitation, and alcohol beverage control policies.

Requirements

• Excellent customer service, including patience and a friendly demeanor.
• Exceptional organization and time-management skills.
• Effective written and verbal communication skills.
• Strong active-listening skills.
• Ability and willingness to collaborate.
• Knowledge of food-service regulations and proper food-handling procedures.
• Ability to learn quickly and memorize menu details.
• Comfort working in a fast-paced environment.
• Willingness to work flexible schedules that include nights and weekends.
• High school diploma or equivalent.
• Ability to stand and walk for long periods, up to 8 hours; bend, stoop, and reach; and lift up to 20 lbs.

Nice To Haves

• English language skills are preferred but not required.

Responsibilities

• Review and become familiar with the menu and daily specials.
• Greet and seat guests.
• Take customer orders accurately and relay them to the kitchen using the ordering system.
• Serve meals and beverages promptly and professionally.
• Check with customers during their meals, refill drinks, and address problems.
• Clear and clean tables promptly after customers finish dining.
• Handle customer payments and provide change.
• Help set tables, restock service areas, and prepare for the next shift.
• Address customer complaints or concerns, resolving them or escalating them to a manager when necessary.
• Uphold safety, sanitation, and alcohol beverage control policies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED