Food Server

HEI Hotels and Resorts • Atlanta, GA

8d

About The Position

The Food Server provides exceptional guest service to achieve customer satisfaction and quality service while complying with corporate and franchise policies and procedures and applicable federal, state, and local regulations. The role also supports financial goals. Servers prepare and maintain their stations, welcome guests, explain specials and promotions, take and enter orders, deliver food and beverages, and process guest checks. They serve alcoholic beverages in accordance with applicable requirements and help promote desserts and specialty coffees.

The position requires a professional, team-oriented approach and the ability to communicate effectively with guests, coworkers, and supervisors. It also involves regularly carrying trays weighing up to 30 pounds and operating point-of-sale and beverage equipment.

Requirements

• Maintain a professional appearance and manner.
• Have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Know appropriate table settings, service ware, and menu items.
• Be able to remember, recite, and promote menu items.
• Be able to transport large trays weighing up to 30 pounds through a crowded room continuously throughout a shift, with or without reasonable accommodation.
• Be able to operate beverage and toast equipment, with or without reasonable accommodation.
• Be able to establish and maintain effective working relationships with associates, customers, and patrons.
• Be able to operate a keyboard and learn Point of Sale procedures.
• Have effective verbal and written communication skills and adapt communication style to different audiences.

Responsibilities

• Check the station before, during, and after the shift to ensure it is properly set up and clean.
• Greet guests in a friendly and courteous manner and explain specials or restaurant promotions.
• Record guest orders, repeat them to confirm accuracy, and enter them into the Point of Sale system.
• Retrieve completed orders from the kitchen, verify accuracy, and deliver them to guests with appropriate condiments.
• Follow state, federal, and corporate requirements for serving alcoholic beverages.
• Replenish beverages as needed and check with guests to assess their satisfaction.
• Promote and serve desserts and specialty coffees upon request.
• Use Point of Sale procedures to pre-check orders and close out checks, and present checks promptly.
• Follow attendance rules and maintain regular availability for work.
• Perform other job-related duties as assigned.
• Pitch in to help coworkers and contribute as a team player.

Benefits

• Free transportation to and from the MARTA station and hotel.
• Free lunch and dinner during working hours.
• Medical insurance through Anthem Blue Cross Blue Shield.
• Dental insurance through Anthem Blue Cross Blue Shield.
• Vision insurance through EyeMed.
• Vacation, sick, and holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through YouDecide and the Hotel Room Discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed