Food Server

Casino Del Sol•Tucson, AZ

About The Position

The Food Server provides food and beverage service, including alcoholic beverages, to guests in an efficient, courteous, and professional manner. The role follows Gaming Enterprise Division (GED) and departmental policies, procedures, and standards, along with applicable laws and regulations. The server welcomes guests, takes and communicates orders, answers questions about menu items, delivers food and beverages to presentation standards, and provides attentive service through guests’ departure. The position also includes monitoring alcohol consumption, helping prepare drink orders, addressing complaints, maintaining clean work areas, and contributing to a positive and collaborative guest experience. The position requires frequent lifting, carrying, and transporting of materials or equipment weighing up to 40 pounds, with or without reasonable accommodation, as well as extended periods of sitting, walking, or standing and reaching, pulling, kneeling, stooping, squatting, twisting, and bending. The employee must be able to travel to other CDS properties or events as needed. Candidates must communicate effectively, follow verbal and written directions, and have proficiency with Microsoft Office Suite software.

Requirements

One year of experience as a Food Server in casual eateries.
At least six months of money-handling experience or successful completion of a job-related test.
Possess or obtain a valid Food Handler’s card or ServSafe certification and an Alcohol Awareness card within three months of employment.
Be able to work any shift, weekends, holidays, special events, and overtime as needed.
Successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
Have employment eligibility in the United States.
Be able to obtain and retain a valid gaming license.
Be able to lift, carry, and transport materials or equipment frequently up to 40 pounds, with or without reasonable accommodation.
Be able to sit, walk, or stand for extended periods and reach, pull, kneel, stoop, squat, twist, and bend.
Be able to travel to other CDS properties or events as needed.
Have the specified close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Be able to follow verbal and written directions.
Have proficiency with Microsoft Office Suite software.
Be able to read, write, and communicate effectively and positively with guests and team members.
Have extensive knowledge of outlet menu items, including types of rolls, sauce ingredients, and allergens.
Know china, flatware, glassware, and pricing.
Have working knowledge of a cash register, calculator, Agilysys Point of Sale System, and currency transactions.
Be able to learn and retain menu information, including preparation methods and ingredients.
Have strong organizational, planning, and time-management skills.
Have good communication and guest-service skills, and work courteously with guests while maintaining good working relationships.
Be able to count money and make correct change, including handling server-based banking.
Exercise sound, mature judgment.
Be able to multitask and perform basic mathematical computations relevant to the position.
Be able to resolve service problems, particularly those related to alcohol-awareness requirements.
Be able to communicate and follow directions effectively and interpret written, oral, diagram, or schedule-form instructions.
Demonstrate reliable and dependable character and maintain confidentiality.
Be able to work in a fast-paced and sometimes stressful environment and adapt to large numbers of guests and loud, continuous high noise levels.

Nice To Haves

Knowledge of cocktails, including popular drink ingredients and specific brands of spirits, wines, and beers.
Bilingual in English and Spanish.

Responsibilities

Welcome and farewell guests warmly and sincerely, using their names when possible and making good eye contact.
Ensure place settings are clean, complete, and properly arranged at the start of each shift.
Check, clean, and refill condiment containers at the start of each shift.
Take food and beverage orders, including alcohol, and communicate them to kitchen staff and bartenders as applicable.
Answer guests’ questions about menu items, ingredients, and related food and beverage selections.
Deliver food and beverages while maintaining plating and presentation standards.
Assist with preparing drink orders as required, including icing glasses and garnishing drinks.
Monitor guests’ alcohol consumption and intervene according to established guidelines.
Respond to guest needs and provide continuous service until departure.
Create a pleasant atmosphere by being friendly and engaging in conversation as time permits.
Resolve guest complaints pleasantly and professionally.
Maintain clean work areas throughout the shift using clean-as-you-go procedures.
Follow safety and security policies and procedures, and immediately report accidents, injuries, and unsafe working conditions to a supervisor.
Maintain a clean and professional uniform and personal appearance.
Work collaboratively with coworkers and contribute to a team environment.
Display initiative and work with minimal supervision.
Represent the organization positively while working and at guest and public relations functions.
Promote Gaming Enterprise Division events and programs.
Comply with GED and departmental policies, procedures, and standards and applicable laws and regulations.
Perform other job-related duties as assigned.