Food Runner- Torno Subito by Massimo Bottura-MICHELIN Guide restaurant

The Moore•Miami, OK

25d•Onsite

About The Position

The Food Runner is a key point of contact for guests throughout their dining experience at Torno Subito, a MICHELIN Guide restaurant at The Moore Miami. The role supports the service team by following proper steps of service, delivering food and beverages to the correct tables, and helping maintain a smooth, attentive dining experience. The Food Runner works closely with servers, captains, bar staff, and the kitchen, and is expected to provide a high level of hospitality while embodying the restaurant’s values of respect, hospitality, creativity, and excellence.

Requirements

At least 2 years of experience working in a high-volume, upscale restaurant.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and remain calm under pressure.
Excellent attention to detail and organizational skills.
Ability to communicate clearly with managers, kitchen staff, and dining room personnel.
Physical fitness to carry trays and navigate the restaurant efficiently.

Responsibilities

Confirm the accuracy and presentation of food orders, then deliver food from the kitchen to guests accurately and promptly.
Know the food menu, ingredients, preparation methods, and potential allergens well enough to answer guest questions accurately.
Monitor guests’ dining experiences, ensure they are satisfied, and respond promptly and courteously to requests.
Know all table and guest position numbers to deliver plates accurately.
Keep expo and service station areas organized, stocked, and maintained.
Act as a liaison between service staff and the kitchen regarding special requests or restrictions.
Assist the front-of-house team with other duties as required or assigned.
Support Captains and Bar in delivering attentive, discreet, world-class service.
Anticipate guest needs with sensitivity and professionalism.
Participate in daily lineups, training sessions, and menu briefings.
Uphold and model the core values of respect, hospitality, creativity, and excellence, and represent the brand with elegance, finesse, and innovation.
Report food-quality discrepancies or issues to the appropriate personnel.