Food Runner

1100 West Investments LLC • Miami Beach, FL

23d • Onsite

About The Position

The Food Runner delivers food and beverage orders to customers in a friendly, professional, enthusiastic, timely, and accurate manner. The role supports restaurant service by coordinating between Front of the House and Back of the House staff, communicating priorities such as food allergies to chefs, maintaining dining areas and service equipment, and helping ensure stations and tables are properly set up. The position also involves describing menu items and using suggestive selling techniques.

Employees must comply with hotel rules and regulations, attend scheduled training sessions and meetings, and maintain regular attendance. Schedules may vary to meet the hotel’s business needs. Additional duties may be assigned by management.

Requirements

• Be at least the minimum age required to serve alcohol.
• Have one to two years of food runner experience in a full-service restaurant or equivalent.
• Understand hygiene and food safety rules.
• Have the physical ability and stamina to carry heavy trays and stand for long hours.
• Be available to work various shifts, including weekends.
• Demonstrate multitasking ability and good oral communication skills.
• Remain calm and professional in a fast-paced work environment.
• Speak, read, write, and understand the primary language or languages used in the workplace.
• Have good verbal and written communication skills and basic computational and computer skills.
• Know appropriate table settings and service ware.
• Be able to describe menu items, prices, and preparation methods and use suggestive selling techniques.
• Be able to obtain and/or maintain any government-required licenses, certificates, or permits.
• Maintain a neat, clean, and well-groomed appearance in accordance with Baia Beach Club and Mondrian South Beach standards.
• Meet the physical demands of the role, including regularly carrying trays weighing up to 30 pounds and frequently pushing or pulling carts and equipment weighing up to 250 pounds.

Nice To Haves

• Customer service experience is preferred.

Responsibilities

• Deliver food and beverage orders from the kitchen to customers’ tables rapidly and accurately.
• Run food and beverage orders and support the food server at tables, using suggestive selling techniques.
• Clear tables during service.
• Ensure station and table set-ups are complete and perform side duties assigned by the server.
• Maintain the condition and cleanliness of dining areas and service equipment.
• Act as a point of contact between Front of the House and Back of the House staff.
• Communicate food orders and priorities, including food allergies, to chefs.
• Perform additional duties as necessary and assigned.
• Attend scheduled training sessions and meetings and comply with hotel rules and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED