Food Runner

CARILLON HOTEL MANAGEMENT LLC•Miami Beach, FL

11d

About The Position

The Food Runner coordinates the delivery of food to tables, prepares garnishes for the expeditor, and requests assistance when needed. This is an hourly, non-exempt, non-commissioned, and non-supervisory position supervised by the Assistant Food & Beverage Managers. The role helps ensure food meets quality and temperature standards, is correctly garnished, and reaches guests efficiently. The Food Runner supports servers, communicates guest requests, maintains an organized work area, and follows Carillon guest-service standards and safety procedures.

Requirements

Must be able to read, write, and speak English.
Must be guest-service oriented, dependable, responsible, and able to work well with a variety of people.
Must take pride in Carillon food-service standards.
Must communicate effectively with a variety of people.
Must be a quick learner, follow instructions well, and work under pressure.
Must be able to lift 40 pounds and perform repetitive movements.
Must be able to operate equipment associated with essential job tasks, including blenders, coffee equipment, and elevators.

Nice To Haves

Six months of non-fast-food-service experience.
Bilingual English/Spanish.

Responsibilities

Set up the station with necessary garnishes and mise-en-place.
Ensure food leaving the kitchen meets prescribed quality standards and is correctly garnished, with hot food hot and cold food cold.
Follow the expeditor’s directions on food-delivery priorities and account for every food item before running it.
Request assistance as needed to ensure all food for a table goes out at the same time.
Store food order tickets safely and in an organized manner for later reference.
Keep the work area clean and organized.
Carry food to tables by hand for indoor dining or on a tray for outdoor dining.
Know where each dish is going and avoid auctioning off food at the table.
Learn menu items and explain dishes and their components to guests when the server is unavailable.
After delivering food, ask guests whether they need anything else; communicate requests to the server or handle them promptly.
Carry extra silverware and napkins in case items are missing.
Communicate with servers to coordinate efficient timing and delivery of courses, and assist servers as needed.
Complete side work at the start and end of shifts and restock china, glassware, and silverware during shifts as directed.
Fill in as needed to support smooth and efficient operations as directed by management.
Adhere to Carillon guest-service standards and refer guest problems or complaints to a supervisor under the guest problem resolution policy.
Immediately report and document observed or known safety hazards, unsafe conditions, or unsafe practices and procedures.
Perform other job-related duties as directed.