Food Runner

Flix Brewhouse•Madison, WI

12d•$10

About The Position

The Food Runner delivers food from the kitchen to guests accurately and promptly, while supporting servers and contributing to excellent customer service and teamwork. The role may also include preparing drinks and expediting Quix items in an organized manner. Food Runners maintain the expo line and runner station, communicate guest requests, and help resolve guest concerns in keeping with the company’s 100% guest satisfaction goal. The position also supports cleaning and flipping auditoriums when needed and requires professionalism, organization, and the ability to work effectively in a fast-paced environment.

Requirements

Knowledge of safety, sanitation, and food-handling procedures.
Professional communication skills.
Ability to read food, drink, and Quix tickets.
Ability to take direction, work in a team environment, and work effectively under pressure.
Problem-solving ability; self-motivation and organization.
Commitment to quality service.
Ability to speak and hear, and to use close and distance vision, peripheral vision, depth perception, and focus adjustment.
Ability to stand and walk for long periods, reach, bend, and stoop.
Ability to frequently lift up to 35 lbs. and occasionally lift or move 50 lbs.
Willingness to work evening and weekend shifts.
A love for movies and ability to work in a fast-paced, high-energy environment.

Nice To Haves

Being of legal age to serve alcoholic beverages is preferred but not required.

Responsibilities

Deliver food to guests accurately and in a timely fashion.
Prepare and expedite drinks and Quix items in an organized and timely manner.
Assist servers by communicating guest requests and supporting excellent customer service.
Prepare, manage, and break down the runner station at the expo line.
Maintain service modality and coordinate work among the expo, guests, and dish areas.
Assist with cleaning and flipping auditoriums when needed.
Act professionally and demonstrate citizenship and teamwork with guests, management, and coworkers.
Follow the provided work schedule and review upcoming events.
Listen to guest concerns, apologize with empathy, find a solution, and follow through.
Recognize when a guest is dissatisfied and use judgment about notifying management regarding the guest satisfaction guarantee.