Food Runner

Phelan Family Brands • Fort Myers Beach, FL

1d

About The Position

Phelan Family Brands is a family-owned and locally operated restaurant group seeking additional team members. The company describes its work environment as top-notch and offers room for growth. Food Runners quickly and carefully deliver food and beverages directly to tables while providing hands-on service throughout the guest experience. The role involves frequent guest interaction and a focus on friendly, attentive, high-standard service.

Requirements

• Ability to accurately read food tickets and calculate and expedite dishes according to ticket times.
• Working knowledge of food recipes and specifications.
• Working knowledge of and consistent attention to food safety standards.
• Outgoing, friendly personality and excellent communication skills.
• Ability to safely carry and balance several plates at once while moving at a good pace.
• Ability to quickly read food checks and deliver orders to the correct table numbers.
• Ability to determine whether guest expectations have been met and communicate concerns or problems to guests, servers, or managers.
• Ability to refill non-alcoholic drinks and relay guest requests to servers.
• Positive attitude, ability to handle stress, quick pace, and desire to have fun at work.
• Passion for high standards and ability to provide best-in-class service.

Responsibilities

• Read food tickets accurately and expedite completed dishes in order of ticket time, prioritizing recooks and special requests as appropriate.
• Promptly inform managers about checks that exceed company ticket-time standards.
• Use knowledge of food recipes and specifications to help ensure product quality.
• Follow food safety standards.
• Carry and balance several plates safely while maintaining a good pace.
• Read expedited food checks and deliver items to the table numbers listed.
• Confirm that guest expectations have been met before leaving the table.
• Communicate clearly with guests, servers, and managers about concerns or problems, including long ticket times and incorrect or unsatisfactory food items.
• Refill guests’ non-alcoholic drinks and communicate requests for food or beverages to servers.
• Approach tables warmly, issue food and beverages correctly, and interact with guests throughout their dining experience to build regular customers.
• Observe tables and track which are clean, dirty, or occupied.
• Pre-bus and bus tables as needed, and inform Bussers about dirty tables.
• Keep water and tea pitchers filled, tour the restaurant, interact with guests, and provide refills.
• Check in with seated guests to address needs the server may have missed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed