Food Runner - HRC Orlando

Hard Rock Hotel & Casino Ottawa•Orlando, FL

58d•Onsite

About The Position

The Food Runner is responsible for delivering food and beverages from the kitchen to guests quickly, accurately, and safely while providing exceptional hospitality. This position plays an important role in supporting the service team and ensuring every guest receives their food at the highest level of quality and presentation. As a Hard Rock Cafe Food Runner, you will contribute to creating memorable guest experiences through speed, accuracy, teamwork, and a commitment to outstanding service.

Requirements

High School diploma or GED equivalent preferred.
Previous restaurant or food-service experience preferred, but not required.
In some U.S. states, a food safety certification program may be required before handling or serving food.
Remaining calm in a hectic, fast-paced atmosphere.
Demonstrating excellent communication and teamwork skills.
Displaying a positive, energetic, and guest-focused attitude.
Demonstrating strong organizational skills, attention to detail, and a sense of urgency.
Ability to follow direction and prioritize multiple tasks effectively.
Ability to work efficiently under pressure while maintaining service standards.
Reliable attendance and punctuality.
Following all food safety and sanitation procedures.
Practicing all general safety standards.
Maintaining a well-groomed appearance ("having a plan").
Following all uniform guidelines.
Maintaining professional conduct with guests and team members at all times.
Recycling products where possible.
Maintaining Hard Rock's Core Values and Mission Statement.
Ability to work safely and effectively in a high-volume restaurant environment.

Responsibilities

Delivering food from the kitchen to guest tables promptly, accurately, and safely.
Using a service tray and tray jack to transport and serve multiple food items efficiently.
Properly carrying, balancing, and maneuvering trays throughout a high-volume restaurant environment.
Verifying food orders for accuracy, proper presentation, and correct table placement prior to delivery.
Communicating effectively with servers, kitchen staff, managers, and other team members.
Assisting servers with maintaining proper table service and ensuring guests receive everything needed to enjoy their dining experience.
Maintaining awareness of the dining room and anticipating service needs.
Demonstrating knowledge of menu items and presenting food professionally when delivered to guests.
Following all food safety, sanitation, and restaurant procedures.
Maintaining a clean, organized, and safe work area.
Assisting with table resetting and other service-related duties as assigned.
Representing the Hard Rock Cafe brand through friendly, energetic, and professional service.
Working effectively in a fast-paced, high-volume restaurant environment.
Creating memorable guest experiences and supporting the team's efforts to generate "Raving Fans."
Performing opening, closing, and side work duties as assigned.
Performing other duties as assigned by management.