Food Runner

Marriott•Charlotte, NC

11d•Onsite

About The Position

The Food Runner supports the service team in delivering attentive, memorable guest experiences by anticipating service needs and maintaining a polished, welcoming, clean, organized, and guest-ready environment. The position is with The Ritz-Carlton Charlotte’s The Eighth Rule bourbon cocktail lounge and social dining destination. The role includes preparing and maintaining workstations, dishware, glassware, silverware, equipment, and service areas; completing closing duties; and supporting business operations as needed. The Food Runner is expected to communicate effectively, collaborate with colleagues, follow company and safety procedures, report concerns promptly, participate in training, protect company assets, and consistently uphold operational and service standards. The position requires extended periods of standing, sitting, or walking; handling objects weighing up to 50 pounds without assistance; fine motor coordination; moving across uneven or slippery surfaces and stairs or ramps; and bending, twisting, reaching, pulling, and stooping. The role also requires reading and visually verifying information, including small print.

Requirements

Effectively communicate with guests and colleagues.
Collaborate with the team and build positive working relationships.
Follow company, safety, sanitation, and security policies and procedures.
Report maintenance concerns, accidents, injuries, and unsafe conditions promptly.
Participate in required training and uphold operational standards.
Safeguard inventory, equipment, and financial assets with accuracy and accountability.
Meet the stated physical requirements, including handling objects weighing up to 50 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.

Responsibilities

Set up and stock workstations and service areas to support operational readiness.
Perform closing duties, including cleaning, storing, restocking, and securing equipment, supplies, and service areas for the next shift.
Inspect and prepare dishware, glassware, silverware, and equipment to meet presentation and cleanliness standards.
Maintain dining and service areas in a clean, organized, and guest-ready condition.
Perform additional responsibilities as needed to support business operations and service excellence.
Communicate effectively with guests and colleagues to support a seamless dining experience.
Build positive working relationships and foster a collaborative, team-oriented culture.
Follow company, safety, sanitation, and security policies and procedures.
Promptly report maintenance concerns, accidents, injuries, and unsafe conditions.
Participate in required training and uphold established operational standards.
Safeguard inventory, equipment, and financial assets while ensuring accuracy and accountability.
Demonstrate attention to detail, operational excellence, and service-driven performance.