Rotational Food Runner

The Greenbrier Hotel•White Sulphur Springs, WV

79d•Onsite

About The Position

The Food Runner is responsible for ensuring all guests receive a Five Star Experience and embodying the Brand DNA in all aspects of the dining experience. This role involves proactively engaging with guests, assisting with seating, serving and articulating all courses with a full knowledge of offerings and preparation methods, and assisting with guest departures. The Food Runner also completes assigned side work, takes food orders, enters them into the Point of Sale system, and efficiently executes food delivery while maintaining the overall guest experience. Secondary responsibilities include providing bottled water service, menu presentation, placing and firing appropriate silverware, clearing courses, validating guest satisfaction, taking dessert orders, preparing coffee and tea beverages, and assisting the dining team with the service script. The role also requires maintaining professionalism on the phone and in person, keeping the station clean and organized, using time and materials effectively, being familiar with ABC laws, participating in meetings, and ensuring adequate supplies are on hand. As a partner in the hotel's operation, employees are expected to assist others as needed.

Requirements

Busboy / Food Runner for at least two years
Four Star or Five Star dining experience preferred
High School Diploma or G.E.D. preferred
Successfully passed the menu test
Successfully passed the practical service test
Ability to communicate effectively to ensure all objectives, criteria, and goals are clearly understood and accomplished to the desired standard
Must be enthusiastically proficient in the proper pronunciation of Food and Beverage offerings and preparations
Point of Sale Terminal experience
Talent plus rating process
Verbal and written menu test
Practical service test
Energetic with a strong ability to display enthusiasm, professionalism, passion and energy
On-going certification and training will be part of the requirements
Uphold the Greenbrier's Vision
Demonstrate the 12 Greenbrier values of Safety, Honesty, Excellence, Respect, Empowerment, Pride, Teamwork, Loyalty, Commitment, Cleanliness, Responsibility and Fairness.

Nice To Haves

Four Star or Five Star dining experience

Responsibilities

Ensure all guests receive a Five Star Experience
Embody and maintain the Brand DNA in all aspects of the dining experience
Proactively approaches and acknowledges all guests in a friendly, warm and welcoming manner
Escorts and offers chair assistance in the arrival and seating of the guest
Serving and articulating all courses including a full knowledge of all offerings and preparation methods
Assist in the departure of the guest including a genuine farewell and invite the guest back
Completing all assigned side work to the standard operating procedure
Taking food orders including a full articulate knowledge of all offerings and preparation methods
Placing food orders into the Point of Sale System
Efficient execution of food delivery to the guest table and maintenance of the overall guest experience
Provides a selection of bottled water service
Menu Presentation
Placing appropriate silverware
Firing appropriate course
Clearing of all courses
Validates satisfaction throughout the meal
Taking dessert orders including a full articulate knowledge of all offerings and preparation methods
Make and serve coffee, tea, espresso, cappuccino, latte
Assisting the dining team with all aspects of the service script
Maintain a high level of professionalism on the phone with callers and others entering the dining room in accordance with Greenbrier standards
Maintain a cleanly and organized station
Effective and conscientious use of materials and effective and efficient use of time.
Is familiar with pertinent ABC laws
Participate in all meetings as required – Pre-Shift, training sessions, etc.
Ensure proper supplies are on hand at all times in order to effectively service the guest