Food Runner- Plum Lounge
About The Position
The incumbent in this position is responsible for delivering food and guest supplies to guests in a pleasant, upbeat and efficient fashion. Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Provides superior guest service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers. Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety. Anticipates, identifies, and provides for guest needs. Performs inventories and other duties as assigned. Receives clean china, silverware and glassware from dishwashers to polish and stock. Quickly delivers food from the kitchen to guests as instructed by management and chefs. Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and or teardown stations or work areas or other duties as assigned. Prepare and serve nonalcoholic beverages including but not limited to soda, juice, tea, coffee and espresso beverages. Perform work regularly and predictably. Responsible for cleaning and sanitizing work and public spaces. Other duties as assigned. Attend seminars when needed. Actively participate in trainings and educational experiences. Occasionally research product and provide information to educate the service team.
Requirements
- 1 year of food and beverage industry experience.
- Must obtain and maintain all licenses/certifications per Federal, State, and Virginia Lottery.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
- Must have and maintain a valid food handlers certification.
- Excellent menu knowledge.
- Excellent multitasking and prioritizing skills.
- Knowledge of table service procedures and table etiquette.
- Excellent customer service/hospitality skills.
- Ability to present an image of excitement, enthusiasm, and outgoing personality, while projecting a professional appearance.
- Ability to be flexible to work varying shifts and time schedules as needed.
- Ability to communicate effectively with all levels of employees and guests.
- Ability to transport trays and/or plates throughout the restaurant, which may weigh up to 50 pounds, as well as serve food items and beverages.
- Ability to stand throughout an eight-hour shift.
Responsibilities
- Delivering food and guest supplies to guests in a pleasant, upbeat and efficient fashion.
- Creating an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment.
- Actively building and retaining guest relations and acting as a mentor to team members to provide superior guest service.
- Participating in all elements of service including duties that are the primary responsibility of support positions, such as running food from expo to table, pre-bussing, clearing tables, resetting tables, pouring water, and running beverages.
- Describing each dish briefly as it is served, stating the name of the dish and two notable ingredients, and answering guest questions.
- Providing superior guest service and positively affecting interactions with guests and team members.
- Maintaining a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
- Anticipating, identifying, and providing for guest needs.
- Performing inventories and other duties as assigned.
- Receiving clean china, silverware, and glassware from dishwashers to polish and stock.
- Quickly delivering food from the kitchen to guests as instructed by management and chefs.
- Assisting with other duties at special events or parties, including carving, cooking, setup, and teardown of stations or work areas.
- Preparing and serving nonalcoholic beverages.
- Performing work regularly and predictably.
- Cleaning and sanitizing work and public spaces.
- Attending seminars when needed.
- Actively participating in trainings and educational experiences.
- Occasionally researching product and providing information to educate the service team.
Benefits
- Comprehensive benefits package that allows team members to stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
