Food Runner

Flix Brewhouse•Albuquerque, NM

12d•Onsite

About The Position

The Food Runner delivers food from the kitchen to guests accurately and promptly, supports servers in providing excellent customer service, expedites food delivery, and maintains a clean expo line. The Drink & Quix Expo role prepares drinks and expedites Quix items in an organized manner. The position aims to create guest satisfaction through speedy, genuine hospitality and teamwork. Work takes place in a movie theater and brewery environment, with exposure to heat or cold from mechanical equipment and moderate to loud noise. Evening and weekend availability is expected.

Requirements

Knowledge of safety, sanitation, and food-handling procedures.
Professional communication skills.
Ability to read food, drink, and Quix tickets.
Ability to take direction, work in a team, and work effectively under pressure.
Problem-solving ability; self-motivation and organization.
Commitment to quality service.
Love of movies and ability to work in a fast-paced, high-energy environment.
Teamwork and enthusiasm for evening and weekend shifts.
Physical stamina to stand and walk for long periods and lift up to 50 lbs.
Ability to speak and hear; close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Being of legal age to serve alcoholic beverages is preferred but not required.

Responsibilities

Deliver food to guests in a timely fashion.
Expedite drinks and Quix items in a timely, organized manner.
Communicate guest requests to servers and assist with guest needs.
Prepare, manage, and break down the runner station at the expo line.
Maintain service modality: Expo > Guest > Dish > Repeat.
Assist with cleaning and flipping auditoriums when needed.
Maintain professionalism, citizenship, and teamwork with guests, management, and coworkers.
Follow the provided work schedule and review upcoming events.
Resolve guest problems by listening, apologizing with empathy, finding a solution, and following through.
Notice when guests are dissatisfied and use judgment about when to notify management regarding the guest satisfaction guarantee.
Keep the expo line clean and assist servers to support excellent customer service.