Food Runner

Empire Eats•Raleigh, NC

22d•Onsite

About The Position

We are looking for all front of the house positions. Turn your experience into your career. We ask you to take pride in your work, be passionately dedicated to hospitality, and take an active role in creating a positive experience for our guests. We strive to help you learn your job well and want you to explore ways to do it even better. We encourage you to collaborate with other team members to continuously look for new and better ways to improve your effectiveness and in turn, the guest experience. You are encouraged to submit suggestions to your supervisor or General Manager concerning quality, working conditions, procedures, sales, marketing, policies & procedures, and any aspect of restaurant operations.

Requirements

MUST BE AVAILABLE FULL-TIME.
LUNCHES AND WEEKEND AVAILABILITY REQUIRED.
Expert knowledge of any and all menu offerings as well as Beer, Wine, Liquor and Specialty Cocktails
Strong understanding and execution of technical service as defined by the Service Training Manual
Strong understanding of timing related to each individual dining experience I.e. a business meeting, Date, Family style dinner or special celebrations

Nice To Haves

The ability and willingness to step out of your usual role to accommodate the needs of guests regardless of the circumstances and day to day job duties
The ability to step out of your usual role to accommodate the needs of guests regardless of the circumstances and day to day job duties

Responsibilities

Perform all side work assigned to your shift including but not limited to: Detailing your section, restocking all necessary supplies, Rolling and Polishing Silverware and glassware, and the general cleanliness of the restaurant
Responsibly handling all cash and credit card transactions through the Aloha POS system
Maintaining a high level of enthusiasm and positivity while in the dining room at all times
Uphold a high standard of sanitation and personal hygiene at all times
An enthusiastic commitment to continued education related to the restaurants culture and traditions
Show up for all shifts on time and in a clean well-kept uniform as per your training manual
Understand the policies regarding the responsible serving of alcohol to all guests of legal age
Understand how to navigate negative guest feedback using recognition, speed and recovery as defined in the Service Training manual
The ability and willingness to step out of your usual role to accommodate the needs of guests regardless of the circumstances and day to day job duties
An expert understanding of genuine hospitality as defined by all Empire Eats establishments
Assisting servers in pre bussing tables throughout the shift
Emptying all bus tubs that are full by properly placing all items in the dish area of the kitchen
Clearing and cleaning all tables and chairs as guests leave the restaurant and getting them ready to be sat again quickly and efficiently
Setting up and breaking down large parties or getting them set up for business
Quickly responding to any spills in the restaurant ensuring that our guests and employees can navigate safely and using the Wet Floor sign when applicable
Sweeping all areas outside seeing to it that the restaurant looks clean and neat for our guests
Ensuring that food gets delivered to the table as soon as it’s available
Closely monitoring the appearance of the plates going out of the kitchen
Following the proper procedure for serving our guests their meals as outlined in the Food Runner Training Manual
Clearing away anything on the table that the guest is not using or does not need before stepping away from the table
Making sure the guest has everything they need before you leave the table as is described in the operation manual
Closely monitoring the timing of the tables, not allowing food to get to the table until the guest is ready for it
Assist the expediter when needed
Communicate any complications to both the manager and the expediter to get the problem resolved quickly and correctly