Food Runner

Holland America/Princess Alaska-Yukon Land Operations•Fairbanks, AK

110d

About The Position

The Food Runner, also described as an expeditor, communicates orders and information between the front of house and back of house. The role delivers food to the correct table at the appropriate time, assists customers with issues or immediate needs, and coordinates with kitchen staff to prioritize orders. The position contributes to a positive guest experience while maintaining a professional attitude and appearance.

Requirements

Must pass a pre-employment background check.
Must be at least 18 years old to serve alcohol in Alaska.
Must be at least 18 years old to reside in company housing, where available.
Must be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas, including H-2B status.
Must have or be able to obtain an Alaska Food Handler’s Card.
Must have or be able to obtain a valid alcohol safety card for the State of Alaska.
Ability to organize and prioritize work and maintain attention to time constraints in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.

Responsibilities

Ensure orders are prepared with the correct priority and assist with final dish preparation before delivery.
Deliver food orders from the kitchen to customers’ tables accurately and promptly.
Answer guests’ questions and assist with their immediate needs.
Stock necessary items on the expo line and prepare backups of items that could run out during a shift.
Package carryout orders and delegate their prompt delivery.
Assist back-of-house staff with prep work or front-of-house staff with running side work during slow periods.
Contribute to a positive guest experience while maintaining a professional attitude and appearance.