Food Runner

Flix Brewhouse•Madison, WI

12d•Onsite

About The Position

The Food Runner accurately delivers food from the kitchen to guests and assists servers in providing excellent customer service and teamwork. The role expedites food delivery and maintains the cleanliness and upkeep of the expo line. Depending on duties, the Drink & Quix Expo also accurately prepares drinks and expedites Quix items in an organized fashion. The purpose of the role is to create guest satisfaction through speedy, genuine hospitality. The position is with Flix Brewhouse’s Front of House department in Madison, Wisconsin. Team members are expected to work in a fast-paced, high-energy environment, follow their work schedule, and contribute to a welcoming cinematic experience. Compensation is up to $10 per hour plus tips.

Requirements

Knowledge of safety, sanitation, and food-handling procedures.
Professional communication skills.
Ability to read food, drink, and Quix tickets.
Ability to take direction and work effectively in a team and under pressure.
Problem-solving ability; self-motivation and organization.
Commitment to quality service.
Ability to speak and hear.
Close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to stand and walk for long periods; reach, bend, and stoop; frequently lift up to 35 pounds and occasionally lift or move 50 pounds.
Ability and willingness to work evening and weekend shifts.

Nice To Haves

Being of legal age to serve alcoholic beverages is preferred but not required.
Love of movies.

Responsibilities

Deliver food to guests accurately and in a timely fashion.
Prepare and expedite drinks and Quix items in an organized, timely manner, as applicable.
Assist servers by communicating guest requests and supporting excellent customer service.
Prepare, manage during the shift, and break down the runner station at the expo line.
Maintain the cleanliness and upkeep of the expo line.
Assist with cleaning and flipping auditoriums when needed.
Stay in Service Modality and follow the stated service sequence: Expo > Guest > Dish > Repeat.
Respond to guest problems by listening, apologizing with empathy, finding a solution, and following through.
Use judgment to notify management when appropriate to resolve guest dissatisfaction under the guest satisfaction guarantee.
Exhibit professionalism and teamwork with guests, management, and fellow employees.
Follow the provided work schedule and review upcoming events.