Food Runner (Docent)

Harwood Hospitality Group•Dallas, TX

77d•Onsite

About The Position

The Food Runner assists the wait staff by delivering food to guests. They are responsible for ensuring the dish is presented correctly and are required to answer any questions about the food. They are aware of any changes in the menu and are knowledgeable about the items being served. They deliver an excellent fine-dining experience by providing great customer service. They follow all operational policies and procedures set by Harwood Hospitality Group training manual.

Requirements

High School Diploma or equivalent is strongly preferred
Must be able to speak and understand English as a primary language.
Upbeat, outgoing, and positive attitude required
Texas Food Handler Certification, required.
Previous experience in a similar setting/role is strongly preferred
Excellent customer service, communication, and interpersonal skills required
Professional demeanor is always required
Ability to work positively in a fast-paced environment.
Basic math skills required
Ability to work effectively within a team
Ability to be on your feet and alert for extended periods of time
Ability to lift up to 50 lbs. if needed

Responsibilities

Assist the other servers by maintaining menu presentation and table setting; replenish utensils and water glasses as needed.
Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality.
Ensures a spotless service is delivered to all guests, and that their needs and expectations are fulfilled to the highest level.
Ensure unit is well maintained and that all equipment, materials and utensils are in perfect working condition. Arrange for maintenance and repair of equipment and other services. Reports any defect to the Restaurant Manager.
Communicate effectively with restaurant manager, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible.
Must be TIPS certified or similar State requirement.
Follow HHG food and beverage standards and procedures, using HHG training manual.
Perform all duties in a safe manner and monitor those actions of others.
Must be pleasant, hospitable, and attentive to guests.
Assists servers with the following, but not limited to providing dishes to customers, deliver food to tables, check food for accuracy, prepare soups and salads when required, replenish food and beverages, clean tables and work areas, wash dishes and assist in food preparation, transport trays of soiled dishes.