Food Production

KFC•Carson, IA

About The Position

The Team Member helps deliver the KFC brand experience through guest service, food preparation, and upkeep of a clean and safe restaurant. Team Members are cross-trained to work in multiple positions, including Front Counter, Drive-Thru, and Cook. They are expected to follow uniform standards and company policies, including no cellphone use during work hours, maintaining a professional appearance, and complying with uniform requirements. The role includes greeting guests warmly, taking and confirming accurate orders, processing payments, delivering prompt service, and ensuring food meets KFC quality and freshness standards. Team Members prepare food according to company procedures, follow holding times, portion controls, product rotation, handwashing, and sanitation requirements, and use equipment properly while reporting maintenance needs. Team Members maintain clean and organized work areas, including the lobby, kitchen, restrooms, and exterior; complete assigned cleaning tasks and checklists; and follow waste-management and recycling procedures. They collaborate with coworkers, communicate with supervisors and managers, and support other restaurant areas as needed. Guest-service standards include greeting guests within five seconds, remaining professional during busy periods, suggesting relevant add-ons or upgrades, and thanking guests and inviting them to return.

Requirements

Follow KFC food-preparation, quality, freshness, holding-time, portion-control, product-rotation, handwashing, and sanitation standards.
Maintain a professional appearance and comply with uniform standards and company policies, including no cellphone use during work hours.
Provide friendly, professional, and calm guest service, including during busy periods.
Take accurate orders, confirm them clearly, and process payments.
Use suggestive selling to offer relevant items or upgrades.
Work collaboratively and communicate effectively with team members, supervisors, and managers.
Use restaurant equipment properly and report maintenance needs.

Responsibilities

Greet guests warmly and promptly, including within five seconds of their arrival or approach to the counter or drive-thru.
Take accurate orders, confirm them clearly, process payments, and provide prompt service.
Deliver food that meets KFC quality, freshness, and accuracy standards.
Suggest value items, upgrades, and complementary products as part of guest service.
Prepare and assemble food according to KFC standards and procedures.
Follow holding times, portion controls, product rotation, handwashing, and sanitation procedures.
Use equipment properly and report maintenance needs.
Maintain clean work areas, including the lobby, kitchen, restrooms, and exterior.
Complete cleaning tasks and checklists assigned by the Shift Supervisor.
Follow waste-management and recycling procedures.
Maintain a professional appearance and comply with uniform standards and company policies, including no cellphone use during work hours.
Collaborate with team members to meet shift goals and communicate effectively with supervisors and managers.
Support other areas of the restaurant as needed.
Thank guests sincerely and invite them to return.