Food Production

KFC•Lakewood, CA

11d

About The Position

The Team Member plays a vital role in delivering the KFC brand experience through guest service, food preparation, cleanliness, and adherence to uniform standards and company policies. Team Members are cross-trained to work in multiple positions, including Front Counter, Drive-Thru, and Cook. They are expected to greet guests promptly and warmly, provide accurate and efficient service, maintain KFC’s food quality and accuracy standards, and offer value items or upgrades as part of the guest service standard. The role also requires maintaining a professional appearance, following food safety and sanitation procedures, keeping work areas clean and organized, and collaborating with team members and supervisors to meet shift goals.

Requirements

Follow KFC food preparation, quality, freshness, food safety, sanitation, portion control, holding time, and product rotation standards.
Maintain a professional appearance and comply with uniform standards and company policies.
Provide accurate, efficient, and professional guest service, including suggestive selling.
Work collaboratively and communicate effectively with team members, supervisors, and managers.

Responsibilities

Greet guests warmly and promptly, with a friendly demeanor and eye contact.
Take accurate orders, confirm them clearly, process payments, and provide prompt service.
Deliver food that meets KFC quality, freshness, and order-accuracy standards.
Offer guests complementary value items, upgrades, or other products through suggestive selling.
Thank guests sincerely and invite them to return.
Prepare and assemble food according to KFC standards and procedures.
Follow holding times, portion controls, product rotation standards, handwashing procedures, and sanitation requirements.
Use equipment properly and report maintenance needs.
Maintain clean work areas, including the lobby, kitchen, restrooms, and exterior.
Complete assigned cleaning tasks and checklists and follow waste management and recycling procedures.
Maintain a professional appearance and comply with uniform standards and company policies, including no cellphone use during work hours.
Collaborate with team members to meet shift goals, communicate with supervisors and managers, and support other restaurant areas as needed.
Work across multiple positions, including Front Counter, Drive-Thru, and Cook.