Food Production

KFC•Murrieta, CA

11d

About The Position

The Team Member supports the KFC brand experience through guest service, food preparation, and upkeep of a clean and safe restaurant. Team Members are cross-trained to work in multiple positions, including Front Counter, Drive-Thru, and Cook. The role requires following KFC standards and company policies, including professional appearance, uniform compliance, and no cellphone use during work hours. Team Members greet guests promptly and warmly, take and confirm accurate orders, process payments, deliver prompt service, and meet food quality, freshness, and accuracy standards. They are expected to use suggestive selling to offer complementary items or upgrades as part of the guest service standard, and to thank guests and invite them back. The position also involves preparing and assembling food according to established procedures; following holding times, portion controls, product rotation, handwashing, and sanitation requirements; using equipment properly and reporting maintenance needs; and maintaining clean work areas throughout the restaurant. Team Members complete assigned cleaning tasks and checklists, follow waste management and recycling procedures, work collaboratively toward shift goals, communicate with supervisors and managers, and support other restaurant areas as needed.

Requirements

Follow KFC food preparation, quality, freshness, and accuracy standards.
Follow food safety, sanitation, handwashing, holding-time, portion-control, and product-rotation procedures.
Comply with professional appearance and uniform standards and the policy prohibiting cellphone use during work hours.
Maintain a calm, professional attitude during busy periods.
Communicate effectively and work collaboratively with team members, supervisors, and managers.
Use suggestive selling as part of guest service.
Be cross-trained to perform Front Counter, Drive-Thru, and Cook positions.

Responsibilities

Greet guests warmly and promptly, with a friendly demeanor and eye contact.
Take and confirm accurate orders, process payments, and provide prompt service.
Deliver food that meets KFC quality, freshness, and accuracy standards.
Offer guests complementary items, value items, or upgrades through suggestive selling.
Thank guests sincerely and invite them back.
Prepare and assemble food according to KFC standards and procedures.
Follow holding times, portion controls, product rotation, handwashing, and sanitation procedures.
Use equipment properly and report maintenance needs.
Maintain clean work areas, including the lobby, kitchen, restrooms, and exterior.
Complete cleaning tasks and checklists assigned by the Shift Supervisor.
Follow waste management and recycling procedures.
Collaborate with team members to meet shift goals and communicate effectively with supervisors and managers.
Support other restaurant areas as needed.
Maintain a professional appearance and comply with uniform standards and company policies, including no cellphone use during work hours.