Food Production

KFC•Oceanside, CA

11d

About The Position

The Team Member supports the KFC brand experience by providing excellent guest service, preparing high-quality food, keeping the restaurant clean and safe, and following uniform standards and company policies. These policies include restrictions on cellphone use during work hours, professional appearance, and proper uniform compliance. Team Members are cross-trained to work in multiple positions, including Front Counter, Drive-Thru, and Cook. The role requires friendly, efficient service; accurate order-taking and payment processing; preparation of food to KFC standards; adherence to food safety, sanitation, portioning, holding-time, and product-rotation procedures; and appropriate use of equipment. Team Members maintain clean and organized restaurant areas, complete assigned cleaning tasks and checklists, follow waste-management and recycling procedures, and collaborate with coworkers and supervisors to meet shift goals. Guest service expectations include greeting each guest warmly within five seconds, confirming orders clearly, remaining professional during busy periods, offering complementary items or upgrades as part of the service standard, and thanking guests and inviting them back.

Requirements

Provide friendly and professional guest service.
Take accurate orders and process payments.
Prepare food according to KFC standards and food-safety procedures.
Follow sanitation, handwashing, holding-time, portion-control, and product-rotation standards.
Maintain a professional appearance and comply with uniform standards and company policies.
Work collaboratively and communicate effectively with team members and supervisors.
Remain calm and professional during busy periods.
Offer guests complementary items or upgrades as part of the guest-service standard.

Responsibilities

Greet guests warmly with a positive attitude and friendly demeanor, including within five seconds of their arrival or approach to the counter or drive-thru.
Take accurate orders, confirm them clearly, process payments, and provide prompt service.
Deliver food that meets KFC quality, freshness, and accuracy standards.
Offer value items, upgrades, and complementary food or drinks using suggestive selling.
Prepare and assemble food according to KFC standards and procedures.
Follow holding-time, portion-control, product-rotation, handwashing, and sanitation procedures.
Use equipment properly and report maintenance needs.
Maintain clean work areas, including the lobby, kitchen, restrooms, and exterior.
Complete cleaning tasks and checklists assigned by the Shift Supervisor.
Follow waste-management and recycling procedures.
Maintain a professional appearance and comply with uniform standards and company policies, including restrictions on cellphone use during work hours.
Work collaboratively with team members to meet shift goals and communicate effectively with supervisors and managers.
Support other restaurant areas as needed.
Thank guests sincerely and invite them back.