(USA) Food & Consumables Coach
About The Position
The Food & Consumables Coach leads and develops teams, supports store operations, and drives customer service and financial performance in a designated store area. The role teaches and trains associates, provides feedback through store tours, communicates company initiatives and direction, and helps teams implement business solutions and change efforts. The Coach models exceptional customer service, resolves customer needs and complaints, supports community outreach initiatives, and leads improvements to the customer experience. Responsibilities include reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory flow, and implementing plans to reduce shrink and meet sales and profit goals. The role hires, trains, mentors, recognizes, and supervises associates; assigns duties and sets expectations; supports staffing and development; and promotes a workplace where associates feel a sense of belonging. The Coach coordinates work with stakeholders, tracks progress toward goals, identifies improvement opportunities, ensures compliance with company policies and ethical standards, and supports continuous learning and the use of new technologies.
Requirements
- Meet one of the following education and experience combinations: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams; provide feedback and communicate store operations, business initiatives, merchandising, and company direction.
- Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
- Model and support exceptional customer service, resolve customer needs and complaints, and lead plans to improve the customer experience.
- Review profit-and-loss statements; assist with budgeting and forecasting; and manage expenses in the designated business area.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, recognize, and supervise associates; assign duties, set expectations, and support staffing and development.
- Coordinate activities and maintain relationships with key stakeholders to meet customer and business needs.
- Set and communicate goals, measure progress, build accountability, and identify improvement opportunities.
- Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.
- Promote a culture of belonging, collaboration, continuous learning, and continuous improvement.
Benefits
- Performance-based bonus awards and annual or quarterly performance bonuses.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
