(USA) Food & Consumables Coach

Walmart • Hudson, NH

11d • Onsite

About The Position

The Food & Consumables Coach leads and develops teams, oversees customer service and store operations, and drives financial performance and sales in the designated store area. The role teaches and trains associates, sets clear expectations, provides feedback, and communicates business initiatives, merchandising priorities, and company direction. It also supports company change efforts and promotes effective business solutions through collaboration with associates at all levels.

The Coach models exceptional customer service, supports community and customer-service initiatives, resolves customer needs and complaints, and develops action plans to address deficiencies and improve the customer experience. The role reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and works to mitigate shrink and achieve sales and profit goals.

The position provides supervision and development for associates, including hiring, training, mentoring, assigning duties, recognizing contributions, and promoting belonging. It coordinates work and relationships with key stakeholders, establishes objectives and accountability, measures results, identifies improvement opportunities, and supports continuous learning. The Coach ensures compliance with company policies and procedures and models Walmart’s values, ethics, and standards of integrity.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop teams; listen to associates, tour stores, provide feedback, and communicate business initiatives and company direction.
• Model and support exceptional customer service, resolve customer needs and complaints, and lead action plans and process improvements to enhance the customer experience.
• Drive financial performance and sales by reviewing profit and loss statements, supporting budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and mitigating shrink.
• Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, promote belonging, and develop qualified associates to meet staffing needs.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, build accountability, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and Open Door Policy.
• Promote a respectful, inclusive workplace; build trusting relationships; attract, retain, empower, and develop talent.
• Put customers and members first, use data and analysis to inform decisions, and balance short- and long-term priorities.
• Encourage continuous improvement, learning, adaptability, and the use of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards, including annual or quarterly bonuses.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree