(USA) Food & Consumables Coach
About The Position
The Food & Consumables Coach leads and develops associates while driving customer service, sales, and financial performance in the designated store area. The role provides supervision and development opportunities for associates, supports store operations and company initiatives, and ensures compliance with company policies, procedures, values, and standards of ethics and integrity. The Coach teaches, trains, listens to, and provides feedback to associates; communicates store operations, business initiatives, merchandising, and company direction; and leads change by setting clear expectations and guiding teams in implementing business solutions. The role models exceptional customer service and supports customer service initiatives, resolves customer concerns, and leads process improvements to deliver a high-quality customer experience. The position reviews profit-and-loss statements; assists with budgeting, forecasting, and expense control; oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes; and develops action plans to reduce shrink and achieve sales and profit goals. It also hires, trains, mentors, assigns duties, recognizes associates, promotes belonging, and develops qualified talent to meet staffing needs and support business growth. The Coach builds relationships with stakeholders, supports plans and initiatives, sets and communicates objectives, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. The role embodies Walmart’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- At facilities that sell only ammunition and have applicable state-specific requirements, hold a current state-issued Certificate of Eligibility.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams; actively listen to associates, tour stores, and provide feedback.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
- Model and support exceptional customer service and customer service initiatives, resolve customer needs and complaints, and implement plans to correct service deficiencies.
- Review and evaluate profit-and-loss statements and assist with budgeting, forecasting, and controlling expenses in the designated business area.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, and supervise associates; assign duties, set expectations, provide recognition, promote belonging, and develop qualified talent to meet staffing needs.
- Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships, support plans and initiatives, communicate objectives, measure progress, and address opportunities for improvement.
- Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
- Promote continuous improvement, learning, adaptability, and the adoption of new technologies and skills.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards, including annual or quarterly performance bonuses.
- Paid time off and/or paid personal time off for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
