(USA) Food & Consumables Coach

Walmart • Canton, TX

3d • Onsite

About The Position

The Food & Consumables Coach leads and develops store teams while overseeing customer service, sales, financial performance, and operations in the designated store area. The role teaches and trains associates, communicates business objectives and company direction, supports change initiatives, and provides clear expectations and feedback. It models exceptional customer service and ensures customer concerns are resolved and service improvements are implemented.

The Coach reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory flow, and develops action plans to achieve sales and profit goals and mitigate shrink. The role hires, trains, mentors, assigns duties to, recognizes, and develops associates, while promoting a workplace where people feel they belong. It coordinates work with stakeholders, measures progress, addresses improvement opportunities, and ensures compliance with company policies and standards of ethics and integrity.

The role is expected to demonstrate Walmart's values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence. This includes building trusting relationships, developing talent, making data-informed decisions, supporting continuous improvement and new technology, and contributing to Walmart's goal of becoming a regenerative company.

Requirements

• Meet one of the following minimum qualifications: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead and develop teams by teaching, training, listening to associates, touring stores, and providing feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
• Model exceptional customer service and support customer-service initiatives, including community outreach programs.
• Resolve customer needs, complaints, and issues, and implement action plans and process improvements to maintain a high-quality customer experience.
• Drive financial performance and sales in the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, recognize contributions, and promote a sense of belonging.
• Recruit and develop qualified associates to meet staffing needs and support company growth.
• Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans and initiatives that meet customer and business needs.
• Set goals and objectives, build accountability, measure progress, identify improvement opportunities, demonstrate adaptability, and promote continuous learning.
• Ensure compliance with company policies and procedures and support the company's mission, values, and ethics standards.
• Implement related action plans, support the Open Door Policy, and provide direction and guidance on applying policies in business processes.
• Support Walmart's goal of becoming a regenerative company, including creating belonging, eliminating waste, and participating in local giving.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed