(USA) Food & Consumables Coach
About The Position
This position leads and develops teams by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating with all levels of associates regarding store operations, business initiatives, merchandising, and company direction. The role also involves introducing and leading company change efforts, providing clear expectations, and communicating business objectives. Additionally, the position models and demonstrates exceptional customer service, manages customer service initiatives, ensures customer needs are met, and develops action plans for improvement. The role drives financial performance and sales by reviewing Profit & Loss statements, managing budgets, forecasting, and controlling expenses. It ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, while developing action plans to mitigate shrink and achieve sales and profit goals. The position provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset. It also involves recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. The role ensures compliance with company policies and procedures, supports the company mission, values, and standards of ethics and integrity, and utilizes the Open Door Policy. The core values emphasized are Respect the Individual (building high-performing teams, embracing differences, creating a workplace of belonging, empowering associates to thrive) and Act with Integrity (maintaining high standards of ethics and compliance, modeling Walmart values, holding oneself and others accountable, making a positive impact). It also focuses on Serving Customers and Members (delivering results, putting customers first, adapting to how, where, and when customers shop, applying EDLP and EDLC models) and Striving for Excellence (displaying curiosity, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvement, adopting new technologies, and supporting change).
Requirements
- 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year supervisory experience.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Responsibilities
- Leads and develops teams effectively by teaching, training, and actively listening to associates.
- Communicates and collaborates with all levels of associates regarding store operations, business initiatives, merchandising, and company direction.
- Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
- Models and demonstrates exceptional customer service standards to store associates.
- Manages and supports customer service initiatives.
- Ensures customer needs, complaints, and issues are successfully resolved.
- Develops and implements action plans to correct deficiencies and provides process improvement leadership.
- Drives the financial performance and sales of the designated store area by reviewing and evaluating PL statements.
- Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area.
- Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring.
- Assigns duties, sets clear expectations, provides associate recognition, and communicates expectations consistently and effectively.
- Promotes a belonging mindset in the workplace and recruits and develops qualified associates.
- Ensures compliance with company policies and procedures.
- Supports company mission, values, and standards of ethics and integrity.
- Utilizes and supports the Open Door Policy.
- Provides direction and guidance on applying policies and procedures in executing business processes and practices.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
- Tuition, books, and fees are completely paid for by Walmart for Live Better U programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
