(USA) Food & Consumables Coach

Walmart • Knoxville, TN

5d • $65,000 - $100,000 • Onsite

About The Position

The Food & Consumables Coach leads and develops associates and oversees operations, customer service, sales, and financial performance in the designated store area. The role teaches and trains associates, listens to their feedback, tours the store, communicates company direction and business initiatives, leads change, sets clear expectations, and helps teams implement business solutions. The Coach models Walmart’s One Best Way service standards and supports customer-service initiatives, resolves customer issues, and leads process improvements to maintain a high-quality customer experience.

The role manages the business area’s financial performance by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, managing seasonal transitions and operational processes, and implementing plans to reduce shrink and meet sales and profit goals. The Coach hires, trains, mentors, assigns work to, recognizes, and develops associates; promotes belonging; and helps ensure staffing needs are met. The position also coordinates work with stakeholders, tracks goals and results, addresses improvement opportunities, supports company policies and values, and promotes accountability, integrity, customer focus, continuous improvement, and learning.

The position is based at the Walmart location at 6777 Clinton Highway, Knoxville, Tennessee. Walmart describes its compensation as including a salary, performance-based bonuses, and benefits. The stated annual salary range is $65,000 to $100,000, with possible additional compensation based on location or complex-store factors.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required training and assessments.
• At facilities that sell firearms, successfully complete a firearms-specific criminal background check and firearms-authorized training.
• At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop teams; listen to associates, tour the store, and provide feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
• Model Walmart’s One Best Way service model and support customer-service initiatives, including community and outreach programs.
• Resolve customer needs, complaints, and issues; develop action plans to address deficiencies and lead process improvements.
• Manage the designated area’s financial performance by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, assign duties to, recognize, and develop associates; communicate expectations and promote a belonging mindset.
• Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans addressing customer and business needs.
• Set goals and objectives, build accountability, measure progress, identify improvement opportunities, and demonstrate adaptability and continuous learning.
• Ensure compliance with company policies and procedures and support the company’s mission, values, ethics, and Open Door Policy.
• Support Walmart’s goal of becoming a regenerative company, including efforts to create belonging, eliminate waste, and participate in local giving.
• Make customer-focused, data-informed decisions while balancing short- and long-term priorities and encouraging adoption of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, and parental, family care, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for covered programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree