(USA) Food & Consumables Coach

Walmart • Henderson, NV

7d • Onsite

About The Position

The Food & Consumables Coach leads and develops teams while overseeing customer service, financial performance, sales, merchandising, inventory flow, and operational processes in the designated store area. The role teaches and trains associates, provides feedback through store tours, communicates store operations and company initiatives, leads change efforts, and sets clear expectations to help teams meet business objectives.

The Coach models Walmart’s customer service standards, manages customer service initiatives, resolves customer concerns, and develops action plans to address deficiencies and improve the customer experience. The role reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation and seasonal transitions, and implements plans to reduce shrink and achieve sales and profit goals.

The position supervises, hires, trains, mentors, and develops associates; assigns duties, recognizes contributions, sets expectations, and promotes a sense of belonging. It also coordinates work with stakeholders, measures progress against goals, identifies improvement opportunities, adapts to change, supports continuous learning, and ensures compliance with company policies and values.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, and develop teams by teaching associates, listening to them, touring stores, and providing feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, provide clear expectations and guidance, and communicate business objectives effectively.
• Model and demonstrate Walmart’s One Best Way customer service standards and support customer service initiatives, including Store of the Community and community outreach programs.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience and processes.
• Drive financial performance and sales for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, recognize contributions, and help meet staffing needs.
• Build accountability and measure progress toward goals and objectives; maintain relationships with stakeholders and identify improvement opportunities.
• Ensure compliance with company policies and procedures, and support the company mission, values, ethics, and Open Door Policy.
• Promote belonging, collaboration, integrity, customer-first decision-making, continuous improvement, and learning from mistakes.
• Support Walmart’s goal of becoming a regenerative company, including making a positive impact, eliminating waste, and participating in local giving.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree