(USA) Food & Consumables Coach

Walmart • Napa, CA

8d • Onsite

About The Position

The Food & Consumables Coach leads and develops teams, supports store operations, and drives customer service and financial performance in the designated store area. The role teaches and trains associates, listens to their feedback, tours stores and provides coaching, communicates with associates at all levels, and leads company change efforts. It sets clear expectations and guides teams in implementing business solutions and achieving business objectives.

The Coach models Walmart’s One Best Way service model and supports customer service initiatives, resolves customer needs and complaints, develops action plans to correct deficiencies, and leads process improvements. The role reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops plans to reduce shrink and achieve sales and profit goals.

The position supervises, hires, trains, mentors, and develops associates; assigns duties; recognizes contributions; communicates expectations; and promotes a workplace where associates feel a sense of belonging. It builds stakeholder relationships, supports business plans and initiatives, sets goals, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. The Coach also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards.

The role is based at the Walmart facility at 681 Lincoln Ave, Napa, California. Walmart lists an annual salary range of $71,000 to $100,000, with annual or quarterly performance bonuses and possible additional compensation based on location or position. The posting describes benefits including health coverage, financial benefits, paid time off, education benefits, and other programs; eligibility and amounts may depend on job classification and length of employment.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop associates through store tours, active listening, feedback, mentoring, and clear guidance.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and communicate business objectives and expectations effectively.
• Model Walmart’s One Best Way service model and support customer service initiatives, including community-focused programs.
• Ensure customer needs, complaints, and issues are resolved; implement action plans to correct deficiencies and improve customer experience.
• Drive sales and financial performance for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, assign duties to, recognize, and develop associates; promote belonging and help meet staffing needs.
• Build and maintain relationships with key stakeholders; support plans and initiatives to meet customer and business needs.
• Develop and communicate goals and objectives, build accountability, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company’s mission, values, ethics, and integrity standards.
• Promote continuous learning, adaptability, collaboration, and the use of new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit covering tuition, books, and fees for eligible programs.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree