Food & Beverage Supervisor

Omni Hotels & Resorts•New Orleans, LA

1d•Onsite

About The Position

The Food & Beverage Supervisor partners with management to ensure restaurant staff receive proper training and supervision. The role monitors dining-room operations and guest service, supports the restaurant team during peak periods, maintains service and safety standards, and assists management with scheduling, forecasting, recruitment, audits, and other operational duties. The position requires flexible shifts, including nights, weekends, and holidays, and involves extended periods of standing and walking as well as handling objects of moderate weight.

Requirements

Must have and maintain Food Handlers and Louisiana Responsible Vendors certifications.
Ability to communicate clearly and pleasantly in spoken and written English with guests, members, management, and coworkers, in person and by telephone.
Ability to work in a fast-paced environment and multitask.
Ability to work flexible shifts, including nights, weekends, and holidays.
Ability to manage deadlines.
Strong attention to detail and customer service skills.
Know emergency procedures and work to prevent accidents.
Ability to stand and walk for an extended period or an entire shift.
Ability to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Nice To Haves

One year of experience in a Food and Beverage supervision or management role.
Prior serving and cash-handling experience.
Basic familiarity with Food and Beverage financials, including cost and par controls.

Responsibilities

Maintain regular attendance in accordance with Omni standards and hotel scheduling needs.
Maintain a professional appearance and wear the required attire or uniform and name tag while working.
Monitor dining rooms for seating availability, service, safety, cleanliness, and guest well-being.
Maintain familiarity with menus and beverage offerings.
Ensure staff complete dining-room side-work checklists.
Spot-check liquor par levels and order daily supplies.
Monitor food and liquor requisitions.
Maintain bar controls, safety, and standards.
Hold pre-shift meetings and ensure monthly department training requirements are met.
Follow up on established training steps.
Handle guest comments and complaints and ensure guest satisfaction.
Communicate with guests and receive feedback.
Remain on the floor during peak hours, motivating the team and assisting as needed.
Observe, teach, and professionally correct staff service.
Work with the culinary team to support smooth, quality service.
Assist the manager with weekly and monthly scheduling and forecasting.
Participate in interviewing and recruiting as needed.
Assist with monthly MOS audits.
Prepare maintenance requests and follow up on them.
Maintain knowledge of the resort property and events.
Participate in department meetings and required company training.
Perform other duties assigned by restaurant management.