Food & Beverage Supervisor

Avion Hospitality Employee Services LLC • Memphis, TN

1d

About The Position

The Food & Beverage Supervisor assists the Food and Beverage Manager in ensuring first-quality food and beverage service while adhering to budgeted payroll and overhead costs. The role also works to improve food and beverage sales revenues beyond budget. Management-level associates are expected to work as much of each workday as necessary to complete their responsibilities; overtime applies to OEM or hourly associates and is calculated accordingly.

The supervisor supports department operations through employee communication and coaching, service-quality oversight, cost control, scheduling, inventory and sales initiatives. The role requires regular attendance according to hotel needs, adherence to Avion Hospitality standards, and participation in department meetings and other duties as requested by management.

Requirements

• At least 1 year of progressive experience in a hotel or related field.
• High school diploma or equivalent.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to show initiative, including anticipating what needs to be done before it becomes necessary.
• Ability to work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Effectiveness in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information and data from disparate sources and consider, adjust, or modify it to meet a particular need.
• Effectiveness in listening to, understanding, and clarifying concerns and issues raised by coworkers and guests.
• Ability to work with and understand financial information and data, and perform basic arithmetic functions.

Nice To Haves

• College coursework in a related field is helpful.
• Previous supervisory responsibility is preferred.

Responsibilities

• Maintain regular attendance in compliance with Avion Hospitality standards and hotel scheduling needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag while working.
• Comply with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Become familiar with Avion Hospitality’s organization and the function of each department.
• Assist the Food and Beverage Manager in maintaining food and beverage costs.
• Maintain close communication with employees, seek their input on food and beverage issues, and act as a motivating influence.
• Monitor and follow up on servers’ cash overages and shortages.
• Maintain department service standards through quality-control instruments such as Standard of the Week and coaching sessions.
• Immediately follow up on accidents, problems, or guest complaints in the Food and Beverage Department.
• Know how to respond to emergency situations, including the locations of fire extinguishers and exits.
• Maintain consistent and appropriate disciplinary actions for Food and Beverage employees.
• Become familiar with the hotel’s P.O.S. system.
• Ensure employees are attentive, friendly, helpful, and courteous to guests, employees, and managers.
• Assist the Food and Beverage Manager with wage progress and productivity reports for the department.
• Assist with staff scheduling based on business forecasts while adhering to wage control, productivity standards, and guest service scores.
• Assist with monthly food and beverage inventories and reconciliations.
• Ensure servers complete all side work duties.
• Assist the Food and Beverage Manager in developing promotional ideas.
• Assist with planning and organizing monthly department meetings.
• Initiate and promote sales efforts among service personnel.
• Assist the Food and Beverage Manager in preparing for and conducting employee performance appraisals.
• Assist the Food and Beverage Manager and Food Production Manager in maintaining and improving food quality and presentation.
• Attend weekly Food and Beverage meetings, daily pre-meal meetings, and other meetings as required by management.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED