FOOD & BEVERAGE SUPERVISOR

Kampgrounds Of America, Inc.•West Yellowstone, MT

12d•Onsite

About The Position

The Food and Beverage Supervisor oversees and manages the property's food and beverage outlets. The supervisor trains staff, supports retention, and upholds service and quality standards to provide excellent guest service. The role also assists with creating menu items and pricing based on guest needs and product availability while maximizing profitability. The supervisor evaluates team performance and assists with hiring, training, teamwork, and customer service standards. They ensure outlets are clean, sanitized, stocked, and properly set up throughout shifts; schedule adequate staffing; prepare operational and sales reports; assist with inventories and reconciliations; and order food, beverages, and supplies. The role also oversees point-of-sale system updates and staff training, follows liquor regulations and cash-handling procedures, obtains required certifications, and supports department safety in accordance with local, state, and federal requirements. Work is primarily indoors in a fast-paced, noisy, and sometimes crowded environment. Conditions may include kitchen heat or freezer cold, common allergens, and risks of burns, cuts, or slips. The role requires substantial standing and walking, carrying trays, and other physical activity. Nights, weekends, and holidays may be required.

Requirements

High school diploma or equivalent.
At least 1 year of progressive experience in a related field.
Fluent English speaking and hearing ability.
Strong decision-making ability.
Excellent communication, collaboration, and delegation skills, including the ability to manage confrontation.
Ability to motivate, lead, and develop a diverse team.
Strong working knowledge of operational procedures.
Comfort working in a fast-paced, high-pressure environment.
Ability to read and maintain a budget.
Ability to maintain confidentiality.
Availability to work nights, weekends, and holidays.
Valid driver's license.
Ability to lift and carry up to 25 pounds regularly and lift or move up to 50 pounds occasionally with assistance.
Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and perform repetitive motions.
Ability to stand and walk for entire shifts and to sit, lift, carry trays, and walk as required.
Ability to work in areas where common allergens may be handled or present.
Ability to wear appropriate PPE, including slip-resistant shoes, gloves, and masks.

Responsibilities

Evaluate team members' performance and assist with hiring, training, encouraging teamwork, and setting customer service standards.
Ensure outlets are sanitized, cleaned, stocked, and correctly set up at the start of and throughout shifts, following sanitation, safety, and food and beverage control policies.
Manage schedules to ensure adequate staffing for occupancy.
Prepare reports relating to procedures, efficiency, sales, and other required matters.
Assist with monthly food and beverage inventories and reconciliations.
Order food, beverages, and supplies needed to prepare outlets for business.
Understand and maintain the POS system, update changes, and train staff in its use.
Follow state liquor regulations, especially rules prohibiting service to minors and intoxicated persons.
Obtain certifications required by state and local regulations.
Follow KOA cash and credit card handling procedures and maintain strict cash controls.
Maintain professionalism and high standards of customer service, quality, and cleanliness.
Know the locations of fire extinguishers and how to operate them in the restaurant and kitchen.
Handle chemicals safely according to department standards and use appropriate personal protective equipment.
As directed by the GM/AGM, monitor and implement the department safety program to support a safe, hazard-free workplace compliant with applicable requirements.
Perform other duties, responsibilities, or activities as assigned.