Food & Beverage Supervisor

Zachry Corporation • San Antonio, TX

1d

About The Position

The Food & Beverage Supervisor assists with the daily leadership and oversight of hotel Food & Beverage operations, supporting exceptional guest service, smooth workflow, and adherence to brand and service standards. The role supports team members on the floor, coordinates service execution, helps train staff, and works with management to maintain efficiency and quality across restaurants, bars, lounges, and other dining venues in a full-service hotel.

The supervisor oversees assigned shifts, supervises outlet staff, monitors service flow, and ensures that service stations, dining areas, and equipment are ready and maintained. The role supports a welcoming guest experience, resolves concerns, assists with service recovery and VIP requests, and engages guests for feedback.

The position helps train and coach team members, communicates shift goals and operational updates, and coordinates with kitchen and bar teams to support accurate, timely service. It may also support banquet and catering operations, inventory and supply needs, safety and sanitation compliance, staffing and labor adjustments, cash handling, tip reporting, and outlet documentation. The supervisor participates in briefings, meetings, events, and service improvement initiatives, and performs other duties as assigned. Reliable and consistent attendance is an essential function of the role.

Requirements

• High school diploma or equivalent required.
• Strong leadership and communication skills.
• Excellent guest service skills and a warm, engaging, professional demeanor.
• Ability to multitask and remain composed in fast-paced environments.
• Strong organizational and time-management abilities.
• Knowledge of food and beverage service standards and safety practices.
• Ability to stand or walk for extended periods and lift up to 30 lbs.
• Ability to collaborate effectively with cross-functional teams.
• Food Safe Serve/Texas Food Handlers Certification.
• CPR certification.
• TABC certification, required and maintained.
• Flexible availability, including nights, weekends, and holidays.
• Professional appearance and adherence to grooming standards.
• Strong problem-solving skills and attention to detail.

Nice To Haves

• Previous Food & Beverage service experience.
• Supervisory experience in restaurants, bars, or hotel dining environments.
• Experience with POS systems and cash handling processes.
• Hospitality coursework or related training.
• Ability to communicate in Spanish.

Responsibilities

• Oversee daily Food & Beverage operations during assigned shifts to ensure smooth and efficient service.
• Supervise servers, bartenders, hosts, food runners, barbacks, and support staff in designated outlets.
• Monitor dining room, bar, and lounge flow to maintain guest satisfaction and service standards.
• Ensure service stations, dining areas, and equipment are properly set up, clean, and ready.
• Create a warm and welcoming guest experience; promptly and professionally address guest needs and concerns.
• Assist with guest concern resolution and service recovery, engage with guests, collect feedback, and support VIP service and special requests.
• Assist in training team members on service procedures, menu knowledge, upselling, and safety standards; provide coaching and ongoing shift support.
• Communicate daily goals, menu updates, and operational priorities during pre-shift meetings, and help maintain a positive team environment.
• Coordinate with kitchen and bar teams to support accurate communication and timely food and beverage delivery.
• Assist with order accuracy, presentation verification, and course pacing during peak periods.
• Support banquet and catering setup and service execution when needed.
• Maintain inventory of service supplies, linens, condiments, and equipment in assigned outlets.
• Ensure health, safety, hygiene, and sanitation compliance; train team members on food handling, TABC alcohol service procedures, and equipment safety.
• Inspect service areas for cleanliness and safety, and promptly report and follow up on maintenance or safety issues.
• Assist with scheduling, labor management, and daily staffing adjustments.
• Support end-of-shift cash handling, tip reporting, and reconciliation.
• Assist with inventory counts, supply ordering, and outlet documentation.
• Contribute to service improvement and departmental planning; participate in daily briefings, leadership meetings, and F&B initiatives.
• Help coordinate special events, themed dining experiences, and promotional activities.
• Perform other duties as assigned and maintain reliable, consistent attendance.

Benefits

• Medical, dental, vision, and life insurance.
• 401K.
• Paid leave.
• Bonus program.
• Company-paid short-term and long-term disability insurance.
• Employee assistance program.
• Tuition reimbursement.
• Additional benefits are also offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED