Food & Beverage Host/Hostess | Akira Back (The St. Regis Aruba Resort)

Marriott•Palm Beach, FL

6d•Onsite

About The Position

The Food & Beverage Host/Hostess greets guests, determines party size, and seats guests at clean, available tables. The role includes guiding guests through dining rooms, arranging tables and seating for groups with special needs, ensuring place settings and menus are clean and properly prepared, and monitoring dining areas for seating availability, service, safety, and guest well-being. The Host/Hostess maintains clean work areas using clean-as-you-go procedures and provides assistance to guests as needed. The position also requires following company and safety and security policies, reporting accidents and unsafe conditions, completing required safety training and certifications, maintaining a clean and professional appearance, protecting confidential information and company assets, and welcoming guests according to company standards. The Host/Hostess communicates professionally, answers telephones with appropriate etiquette, builds positive working relationships, supports team goals, responds appropriately to employee concerns, and maintains quality standards. The role requires standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance. Other reasonable duties may be assigned by Supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet and acknowledge guests according to company standards and determine the number of people in each party.
Seat guests at clean, available tables and provide menus and other needed assistance.
Guide guests through the dining rooms.
Move and arrange tables, chairs, and settings, and organize seating for groups with special needs.
Ensure place settings are appropriate and each guest has a napkin, clean silverware, and other standard items.
Check that menus are current, clean, plentiful, and wrinkle-free.
Maintain cleanliness of work areas throughout the day using clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and guest well-being.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Speak clearly and professionally, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to other employees' concerns.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.