Resort Restaurant Host/Hostess

Sycuan • El Cajon, CA

9d

About The Position

The Resort Restaurant Host/Hostess greets and seats restaurant guests and takes telephone food orders. The position provides guest service by taking phone orders and relaying them to servers, welcoming guests, tracking guest counts, managing table availability, seating guests, and responding to requests. It also supports guest relations by answering questions, sharing menu information, explaining the seating program when applicable, and offering assistance in a friendly and courteous manner.

The Host/Hostess maintains safe and sanitary dining areas by cleaning surfaces and tables, collecting used dishes and utensils, disposing of trash, and resetting tables. The role also keeps workstations stocked and clean by rolling silverware, folding napkins, setting tables, and cleaning Host/Hostess stations. Duties may be added, deleted, or changed at management’s discretion.

Requirements

• Current Food Handlers Card.
• Ability to interact effectively with guests and team members.
• Ability to communicate effectively in English.
• Ability to maintain professionalism and composure.
• Ability to understand and follow verbal directives and written directions.
• Ability to perform simple mathematical calculations.
• Ability to complete forms and documents.
• Ability to accept constructive criticism.
• Ability to routinely lift and carry 25 pounds.
• Ability to stand and walk for up to 8 hours at a time.
• Ability to bend, stoop, push, and pull.
• Ability to appear for work on time.

Nice To Haves

• Guest or hospitality service experience.
• Restaurant Host/Hostess experience.
• Restaurant server experience.
• Multilingual ability.

Responsibilities

• Take food orders over the phone and relay them to servers.
• Acknowledge and welcome restaurant guests, document guest counts, alert guests and servers when tables are available, seat guests, and respond to guest requests.
• Answer guest questions, provide menu information, explain the guest seating program when applicable, and offer assistance in a friendly and courteous manner.
• Maintain safe and sanitary dining areas by cleaning surfaces and tables, picking up used plates, cups, and utensils, disposing of trash, and resetting tables.
• Keep workstations stocked and clean by rolling silverware, folding napkins, setting tables, and cleaning Host/Hostess stations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed