Food & Beverage Host/Hostess | Atardi (Aruba Marriott Resort)

Marriott•Palm Beach, FL

About The Position

The Food & Beverage Host/Hostess greets and welcomes guests, determines party size, and seats guests at clean, available tables. The host/hostess guides guests through dining rooms, provides assistance, arranges tables, chairs, and place settings, and organizes seating for groups with special needs. They ensure place settings are complete and menus are current, clean, plentiful, and wrinkle-free. The role includes maintaining clean work areas using clean-as-you-go procedures and monitoring dining rooms for seating availability, service, safety, and guest well-being. The position follows company and safety and security policies and procedures, reports accidents, injuries, and unsafe conditions to a manager, and completes required safety training and certifications. The host/hostess maintains a clean and professional appearance, protects confidential information and company assets, communicates professionally, handles telephone calls appropriately, and builds positive working relationships with colleagues. They support team goals, respond appropriately to employee concerns, and ensure adherence to quality expectations and standards. The role may include other reasonable duties requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet guests, determine the number in their party, and welcome and acknowledge guests according to company standards.
Seat guests at clean, available tables and guide them through dining rooms, providing assistance as needed.
Arrange tables, chairs, and settings, including organizing seating for groups with special needs.
Ensure place settings are appropriate and include a napkin, clean silverware, and other standard items.
Check that menus are current, clean, plentiful, and wrinkle-free.
Maintain clean work areas throughout the day using clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and guest well-being.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships with others.
Support the team in reaching common goals and listen and respond appropriately to other employees’ concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.