Food & Beverage Admin
About The Position
The Food & Beverage Administrative Coordinator supports the day-to-day operations of the Restaurant, Banquets, Bar, Pool, and In-Room Dining. The role provides administrative support to the Food & Beverage leadership team and helps keep departmental operations organized and efficient while contributing to a welcoming, relaxed island-style experience for guests and Team Members. The position coordinates department schedules and PTO tracking, maintains files and calendars, and supports training documentation, operational signage, menus, online information, and brand-standard compliance. It also provides administrative assistance to Food & Beverage managers and supports banquet and catering projects, reporting, billing reconciliation, departmental communications, and procedures. Additional departmental support includes managing online services and reservation reporting; coordinating inspection walk-throughs and brand audits; responding to guest check and folio inquiries; tracking work orders, compliance, and uniform inventory; and maintaining departmental systems, forms, news feeds, and training materials. Other related duties may be assigned. The listed salary is $23.00–$24.00 per hour.
Requirements
- Excellent communication and listening skills.
- Ability to work under pressure.
- Excellent organizational and prioritization skills.
- Attention to detail and problem-solving skills.
- Mature, pleasant, courteous, and cooperative demeanor.
- Enthusiastic team player with good human-relations skills.
- Flexible availability, including weekends, evenings, and holidays.
Responsibilities
- Collect and input weekly department schedule information, including PTO tracking.
- Establish and maintain department files and an up-to-date filing system.
- Update the Tommy Bahama training book or guide monthly, including training documents, food and beverage options, and steps of service.
- Maintain and communicate Outlook calendar information for the Director of Food & Beverage, Executive Chef, and Director of Banquets.
- Partner with Marketing to coordinate and maintain operational signage and menu postings, manage web presence information such as review sites and social media, and support brand-standard compliance.
- Assist with banquet, catering, and REO projects as directed, including billing reconciliation and processing as needed.
- Provide administrative assistance to Food & Beverage managers, including HR paperwork, departmental communications, SOP creation and maintenance, business reporting, and other needs.
- Schedule quarterly EcoSure and inspection walk-throughs and brand-standard audits.
- Organize and maintain online services such as OpenTable and On Demand, and update information such as operating hours and booking times.
- Prepare reservation reporting.
- Maintain and report social media issues in coordination with managers.
- Report guest feedback issues in coordination with managers.
- Respond to guest check and folio inquiries using InfoGenesis.
- Enter and track departmental work orders and needs using ALICE and related tools.
- Maintain Food & Beverage CT Connect news feeds and postings, including schedules and events.
- Maintain, audit, and support InfoGenesis buttons, programming, and reports.
- Maintain and update departmental SOCs and forms.
- Track food-handler and RBS compliance monthly.
- Maintain monthly uniform inventory.
- Perform other duties or tasks associated with the position as assigned.
- Respond courteously and efficiently to queries and problems from guests and staff.
- Deliver high levels of customer service.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
