Food and Beverage Supervisor

Sheraton San Diego•San Diego, CA

13d•Onsite

About The Position

The Food and Beverage Supervisor is responsible for overseeing the service in the Food and Beverage outlet restaurants. Also responsible for assisting the manager with training and coaching the team, monitoring expenses, and controlling labor costs.

Requirements

Understand the mission, vision, and goals of the hotel.
Must be able to prioritize and work efficiently with limited supervision.
Must be detail-oriented and able to multi-task efficiently.
Must be able to speak, understand, and communicate the primary language(s) used in the workplace.
Must possess excellent communication, follow-up, and organization.
Must have the ability to push, pull bend, squat, and lift regularly up to 50lbs. on own.
Use of Personal Protective Equipment as needed for duty assigned and with use of required tools and equipment.
Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up.
Be a clear thinker, remain calm, and resolve problems using good judgment.
Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
Must be able to understand guest’s service needs.
Maintain confidentiality of guest information and pertinent hotel data.
Strong leadership skills and the ability to apply them.
Ability to meet or exceed productivity, goals, and performance standards.

Responsibilities

Supervise the shift and day-to-day operations to ensure exceptional guest service.
Work closely with department managers to control labor and productivity.
Review work assignments of employees and make adjustments as business needs.
Communicate throughout the day with F&B Outlets and other departments to ensure total guest satisfaction.
Hold a pre-shift meeting with staff before reporting to stations.
Consistently monitor the performance of associates regularly and assist the department manager in providing feedback.
Supervise the staff and handle associate situations.
Maintain efficiency in the operation of the staff with a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
Ensure that tables are cleared promptly.
Ensure proper settlement of checks.
Ensure food quality and orders are delivered on time.
Handling guest complaints or special requests, and communicating to management when necessary.
Be capable of training and performing all duties required of all food and beverage outlet employees.
Control payroll costs in food and beverage outlets.
Ensure all associates are safety conscious and trained in safe work practices.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Adhere to attendance and reliability standards.
Follow all additional duties as assigned by management.