Food and Beverage Supervisor

OTO Development•St Pete Beach, FL

10d

About The Position

The Food and Beverage Supervisor supports daily food and beverage operations at Hilton Garden Inn and The Beachcomber St. Pete Beach. The role guides associates during shifts and helps deliver friendly, efficient service and a positive guest experience. It includes overseeing banquet and catering setup and service, coordinating food preparation and event requirements with kitchen and sales teams, monitoring dining areas, supporting cost control and staffing, and assisting with team development. The supervisor may also assist with gallery host and front desk responsibilities. The role is physically demanding and involves little to no travel outside the property and surrounding area.

Requirements

Ability to pass certification tests required to meet health department and brand standards.
Ability to work well with others.
Customer focus, including experience anticipating guest needs and responding pleasantly and professionally in varied settings and situations.
Strong listening skills to accurately understand guest wishes.
Ability to remain composed under pressure and address and resolve guest problems or concerns.
Ability to execute food and beverage events and strategically direct staff to ensure successful events.
Approachability and ability to encourage effective communication with guests and fellow team members.
Comfort standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Execute and oversee meeting-space setup for banquet and catering events in accordance with banquet event orders and service, quality, and hospitality standards.
Work with and supervise kitchen staff to coordinate food preparation timing and ensure meals meet event specifications and are presented attractively.
Supervise and direct prompt, efficient, and friendly food and beverage service for banquets and the gallery.
Work closely with the Sales Team to ensure clients are satisfied with event setup, food and beverage service, audiovisual functions, and food quality.
Meet with event clients on the day of the event to review the banquet event order and changes.
Welcome guests and monitor the dining area during meal times, ensuring supplies are adequate and guest needs are met.
Follow food-handling sanitation procedures and obtain and maintain applicable food-handling certificates.
Assist with ordering food and beverage items and controlling costs and waste.
Assist with staff scheduling.
Respond promptly and appropriately to guest questions or concerns.
Assist with selecting, training, and developing team members.
Resolve operational issues quickly and independently when necessary, with appropriate follow-through involving team members.
Monitor maintenance and sanitation of banquet areas and equipment to protect assets and ensure service quality.
Maintain a professional, hospitable manner and appearance.
Assist with gallery host and front desk responsibilities as needed.