Food and Beverage Supervisor

Kansas Crossing Casino LC•Pittsburg, KS

About The Position

The Food and Beverage Supervisor directly supervises the day-to-day operations of food and beverage areas, aiming to positively affect sales, profits, and guest satisfaction through the guest service experience while supporting casino core values of Fun, Friendly, and Community. The supervisor leads the department in providing Hometown Hospitality and delivering Fun. The role includes coaching and mentoring Team Members, advocating for Team Members and the company, and championing hospitality. The supervisor plans staffing, supports Team Members with the tools and supplies they need, promotes service behaviors, ensures compliance with policies and procedures, and engages, communicates with, trains, and develops Team Members. The position also includes overseeing operational standards, food safety and OSHA practices, guest communications and concerns, meetings, and administrative processes. The supervisor must follow applicable laws and regulations, obtain required licenses, attend required training, and help maintain compliance with casino and state requirements. The role requires flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate. It involves physical mobility, including pushing, pulling, carrying, and lifting up to 25 pounds, and performing movements such as reaching, bending, twisting, stooping, stacking, crouching, kneeling, and balancing in varying work areas, including confined spaces. Reasonable accommodations may apply.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required.
Two years of food and beverage management experience.
Excellent written and oral communication skills.
Self-motivated, gregarious leadership style.
Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence or memos.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from managers, staff, guests, and the public.
Working knowledge of Excel and Word required.
Attention to detail and accuracy.
Ability to maintain confidential information.
Ability to calculate figures and amounts and perform mathematical functions relevant to business needs.
Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret technical and mathematical formulas and follow written, oral, diagrammatic, or scheduled instructions.
Ability to communicate effectively with all levels of Team Members and outside contacts and resolve problems and conflicts diplomatically and tactfully.
Ability to demonstrate leadership and fairness and instill pride and personal responsibility in staff.
Ability to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
Physical ability, with reasonable accommodations, to push, pull, carry, and lift up to 25 pounds and to reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.

Nice To Haves

Associate degree in Business Management or a similar field preferred.
Previous customer service experience preferred.

Responsibilities

Serve as a coach, mentor, Team Member advocate, company advocate, and hospitality champion.
Plan staffing and support Team Members with necessary tools and supplies; promote service behaviors, policy compliance, engagement, communication, training, and development.
Run daily pre-shift meetings with Team Members.
Ensure Team Members deliver Hometown Hospitality and Fun and demonstrate the core values of Fun, Friendly, and Community.
Enforce department standards, guidelines, and objectives and maintain administrative processes that support effective planning and efficient operation of assigned areas.
Ensure operations follow Safe Food Handling and OSHA practices.
Communicate clear work direction and communicate with guests before, during, and after events.
Review guest complaints and concerns and take appropriate action.
Perform Food and Beverage Supervisor duties when needed.
Plan and conduct staff meetings and attend related meetings to obtain and share relevant information.
Adhere to the 5S Principles: Sort, Set in order, Systematically clean, Standardize, and Sustain.
Conduct oneself in a gracious, kind, warm, professional, courteous, and responsive manner that reflects positively on the company and its core values.
Perform other duties assigned by department or company management.
Attend required casino training sessions and obtain required licenses.
Perform duties in compliance with local laws and regulations and follow department and property policies, procedures, and applicable requirements.
Help ensure minors are not permitted to gamble or loiter in gambling areas, consume alcoholic beverages, or purchase tobacco.
Maintain knowledge of applicable ordinances, regulations, laws, policies, procedures, and the Property’s problem-gambling programs.
Consult appropriate individuals and maintain effective written policies, procedures, and internal controls to support regulatory compliance.
Investigate exceptions, fraud, and potential violations and report them to appropriate management; report known wrongdoing by Team Members.