Food and Beverage Supervisor

Kansas Crossing Casino LC•Pittsburg, KS

About The Position

The Food and Beverage Supervisor directly supervises the day-to-day operations of food and beverage areas, aiming to positively impact sales, profits, and guest satisfaction through service. The role supports the casino’s core values of Fun, Friendly, and Community, and leads the department in providing Hometown Hospitality and delivering Fun. The supervisor acts as a coach, mentor, Team Member advocate, company advocate, and hospitality champion. The role includes planning and staffing, supporting Team Members with tools and supplies, ensuring service behaviors and policy compliance, engaging and developing staff, and maintaining effective departmental operations. The supervisor also supports guest relations, food safety, OSHA practices, administrative processes, and applicable regulatory compliance. The position requires flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate. Physical duties may include pushing, pulling, carrying, and lifting up to 25 pounds, as well as reaching, bending, twisting, stooping, stacking, crouching, kneeling, and balancing in varying work areas, including confined spaces.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent.
Two years of food and beverage management experience.
Excellent written and oral communication skills.
Self-motivated, outgoing leadership approach.
Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence; write reports, business correspondence, and procedure manuals; and present information and respond to questions from managers, staff, guests, and the public.
Working knowledge of Microsoft Excel and Word.
Attention to detail and accuracy.
Ability to maintain confidential information.
Ability to calculate figures and amounts and perform mathematical functions applicable to business needs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret technical and mathematical formulas and follow written, oral, diagrammed, or scheduled instructions.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to demonstrate leadership and fairness and encourage staff pride and personal responsibility.
Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
Physical ability, with reasonable accommodation, to push, pull, carry, and lift up to 25 pounds, and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while performing job duties.

Nice To Haves

Associate degree in Business Management or a similar field.
Previous customer service experience.

Responsibilities

Plan and staff food and beverage operations, support Team Members with necessary tools and supplies, ensure service behaviors and policy compliance, and engage, communicate with, train, and develop Team Members.
Conduct daily pre-shift meetings and plan and conduct staff meetings; attend related meetings to obtain and share relevant information.
Ensure Team Members deliver Hometown Hospitality and Fun and uphold the core values of Fun, Friendly, and Community.
Enforce departmental standards, guidelines, and objectives and maintain administrative processes that support effective planning and operations.
Ensure operations follow safe food-handling practices and OSHA practices.
Communicate clearly with Team Members and outside contacts, provide work direction, and communicate with guests before, during, and after events.
Review guest complaints and concerns and take appropriate action.
Perform Food and Beverage Supervisor duties when needed.
Follow the 5S principles: sort, set in order, systematically clean, standardize, and sustain.
Act in a gracious, kind, warm, professional, courteous, and responsive manner that reflects positively on the company and its values.
Attend required casino training, obtain required licenses, and perform duties in compliance with local laws and regulations.
Take steps to prevent minors from gambling or loitering in gambling areas, drinking alcohol, or purchasing tobacco.
Know applicable ordinances, regulations, laws, policies, procedures, and the Property’s problem-gambling programs.
Consult appropriate individuals and maintain effective written policies, procedures, and internal controls to ensure regulatory compliance.
Investigate exceptions, fraud, and potential violations as appropriate and report them to the proper management levels.
Report known wrongdoing by any Team Member.
Perform other duties assigned by department or company management.