Food and Beverage Supervisor - Happy Valley Day Lodge (Winter 26/27)
About The Position
This position is responsible for the supervision of four unique business units (Quick Service Café, Quick Service Burger Restaurant, Full Service Lounge, & Banquet/Events Program) within the Happy Valley Day Lodge. The role requires a strong ability to stay focused and organized, leading a group of 30-40 staff in a fast-paced environment while maintaining high hospitality and service standards. Responsibilities include assisting in menu creation, scheduling, payroll, cash management, event planning & execution, inventory management and ordering, and other administrative functions. The supervisor is responsible for the safe and responsible service of alcohol, adhering to all liquor laws and license conditions. They will provide training and support to employees (Server, Hosts, Bussers, Bartenders, Support Team, Event Staff & F&B Attendants) to achieve guest satisfaction. Additionally, the role involves actioning building maintenance, risk management, daily communication with the management team through logs and verbal updates, managing employee success through one-on-ones and coaching, and maintaining a high level of professionalism and grooming. Participation in weekly management meetings to suggest improvements to guest experience is also expected.
Requirements
- Experience in a fast-paced restaurant environment in a leadership role
- Min 2yrs+ experience in full-service restaurant supervision
- Min 2yrs+ experience in banquet/event supervision
- High knowledge of Wine & Spirits
- Experience in managing/working with a large group of seasonal staff
- High knowledge of computers and Toast systems (or other POS systems)
- High level of diplomacy and proven problem-solving skill dealing with teams and guests
- Must be 19 years old
- Have a Serving it Right Certificate
Nice To Haves
- Experience in tips/gratuities an asset
- Bartending and serving experience an asset
- Hospitality training an asset
Responsibilities
- Supervise four unique business units: Quick Service Café, Quick Service Burger Restaurant, Full Service Lounge, & Banquet/Events Program.
- Lead a group of 30-40 staff in a fast-paced environment, maintaining high hospitality and service standards.
- Assist in Menu Creation, Scheduling, Payroll, Cash Management, Event Planning & Execution, Inventory Management and Ordering, and other administrative functions.
- Ensure the safe and responsible service of alcohol at all times, abiding by all liquor laws and license conditions.
- Provide training and support to all employees to achieve guest satisfaction.
- Action building maintenance and attend to risk management in and around the Day Lodge.
- Communicate with the Management team through manager logs and verbal updates on a daily basis.
- Manage all aspects of employee success through one on ones and team coaching.
- Maintain a high level of professionalism and grooming at all times.
- Participate in weekly management meetings, providing suggestions on how to improve guest experience.
- Perform daily administrative duties relating to event management, ordering, requisitions and team development.
- Assist in monthly inventory counts.
- Provide on the floor supervision of the outlet and events while on shift.
- Ensure staff are adhering to SWP& SJP training standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
