Food and Beverage Runner

Chumash Enterprises•Santa Ynez, CA

About The Position

The Food and Beverage Runner ensures consistent, correct, and high-quality presentation of dishes and drinks served to customers. The role supports Bus Persons and other restaurant Team Members, delivers exceptional guest service, and helps maintain safe, clean, secure, and organized work areas. The position requires knowledge of food selections and service standards, effective communication between kitchen and front-of-house staff, and responsiveness to guests’ requests and concerns. The Runner may serve alcoholic and non-alcoholic beverages, must follow alcohol-service procedures, and completes opening, running, and closing duties. The role is in a 24/7 work environment and may require flexible scheduling, including nights, weekends, and holidays. Native American hiring preference applies.

Requirements

High school diploma or GED certificate preferred.
Previous experience in guest services preferred.
Must be at least 21 years old to sell or serve distilled spirits.
Must be able to read and write legibly in English.
Must be willing to work flexible schedules in a 24/7 work environment, including nights, weekends, and holidays.
Ability to uphold department and company standards of etiquette and guest service in the presence of guests and other Team Members.
Must register in the RBS Portal, complete training from an authorized RBS Training Provider, and pass the ABC Alcohol Server Certification exam within 30 days of confirmed training.
Must possess or be able to obtain a California Food Handler Card within 30 days of employment.
Must successfully complete ServSafe certification within 30 days of employment.
Basic computer proficiency, including Microsoft applications, email, and internet.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Decision-making ability, including drawing realistic conclusions and making timely decisions based on available information.
Interpersonal understanding, including showing interest in other people’s feelings, attitudes, and reasoning.
Oral communication skills to express ideas and information effectively.
Written communication skills to prepare clear, organized, grammatically correct reports or documents using language understandable to the reader.
Stress tolerance and ability to perform under pressure from time frames, workload, or adversity.

Nice To Haves

High school diploma or GED certificate.
Previous experience in guest services.

Responsibilities

Deliver exceptional, prompt, friendly, professional, and responsive guest service while following established greeting, departure, and service standards.
Understand and practice food safety.
Check and control food delivered from outlets to tables.
Ensure food is delivered at the specified temperature with appropriate sauces and sides, and that plates are clean, neat, and appealingly presented.
Facilitate communication between kitchen staff and front-of-house staff.
Maintain familiarity with food selections and service standards established by the Restaurant Manager, including Sports Bar selections.
Respond to guests’ special requests.
Report inconsistencies in food and beverage preparation and presentation to management.
Maintain clean, safe, secure, and organized work areas.
Serve alcoholic and non-alcoholic beverages when requested.
Confirm that guests ordering alcohol are of legal drinking age and follow established liquor service procedures.
Carry drink orders on service trays throughout the dining area.
Assist Bus Persons with setting and bussing tables as necessary.
Follow RBS parameters for serving alcoholic beverages, identify guests showing signs of intoxication, and inform the manager on duty of concerns.
Complete opening, running, and closing duties.
Address guest concerns and resolve issues as appropriate under policy and procedures, involving management as needed.
Provide information about resort amenities, events, and promotions to enhance guest service.
Proactively assist other department Team Members as needed.
Promote teamwork, partnership, recognition, mutual respect, and collaboration while modeling company values, behaviors, and culture.
Perform other duties as assigned.