Food and Beverage Runner - Airport Lounge

Hyde Park Hospitality•Las Vegas, NV

1d•$0 - $20•Onsite

About The Position

The Food and Beverage Runner provides guest service at the premium Airport Dimensions lounge supporting the Chase Sapphire Lounge by The Club at Harry Reid International Airport. The role delivers food and beverage mobile orders directly to guests’ tables, ensuring timely service and food quality. The runner also supports coordination between front-of-house and back-of-house staff, assists with table service, responds to guest requests, and maintains knowledge of the lounge’s food and beverage offerings.

Requirements

Interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
Present information effectively and pleasantly in one-on-one and group settings to guests and team members.
Maintain composure under pressure and awareness of surroundings and cultural differences.
Maintain a presentable, polished appearance consistent with service standards.
Understand hygiene and food safety rules.
Have the physical ability and stamina to carry heavy trays and stand for long hours.
Be available to work various shifts, including weekends.
Demonstrate multitasking abilities and good oral communication skills.
Handle the stress of a fast-paced work shift of up to ten hours.
Lift and/or move up to 40 pounds and walk, bend, twist, and stand to perform normal job functions.
Report to work regularly and on time.
Work rotating shifts, including weekends and holidays.
Pass and obtain a security background check and clearance to work in an airport environment.
Demonstrate hospitality focus, guest satisfaction skills, active listening, reading comprehension, speaking, writing, conflict resolution, and problem-solving skills.

Responsibilities

Ensure a positive guest experience and resolve guest complaints in accordance with policy and with guest satisfaction in mind.
Serve as a contact point between front-of-house and back-of-house staff.
Communicate food orders to chefs, attending to priorities and special requests such as food allergies.
Assist wait staff with table setting by fetching and placing appropriate tableware, eating utensils, and napkins.
Serve food and beverage items promptly and safely, following established rules and sequence of service.
Check in with guests and take additional orders or refill water as needed.
Inform restaurant staff about guest feedback or requests.
Maintain knowledge of all food and beverage offerings.
Remove dirty dishes and utensils.
Answer guests’ questions about ingredients and menu items.
Ensure timely and safe delivery of food and beverage items ordered or requested by guests.
Perform other duties as assigned.