LOUNGE FLOOR RUNNER

Town Pump, Inc.•Bozeman, MT

10d

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Lounge Floor Runner to provide attentive service in a comfortable and fun guest environment. The role combines customer service, beverage preparation and delivery, cash handling, bar inventory management, casino housekeeping, and assistance to guests using gaming machines. The Lounge Floor Runner is also responsible for following applicable policies and safety procedures, documenting incidents, completing shift paperwork, and performing other duties assigned by management.

Responsibilities

Provide exceptional customer service and remember regular customers’ names and faces.
Greet customers, answer and screen telephone calls, take orders, verify customers’ legal age, and monitor age requirements.
Wait on customers at the bar, tables, and gaming areas; serve snacks or food items to customers seated at the bar.
Prepare and serve beer, wine, mixed, bottled, and draft beverages; distribute drinks and collect empty glasses, pitchers, cans, bottles, and litter.
Operate the cash register, make change, receive payments for drinks and retail sales, handle cash, and tally transactions.
Assist patrons with verifying gambling machine wins; record wins and make payouts to machine winners.
Balance tills and cash receipts and complete shift paperwork accurately.
Stock, price, receive, rotate, and display bar products, inventories, and supplies; communicate ordering needs to the manager and order or requisition liquor and supplies.
Change beer kegs and taps, soda premix syrup boxes, and gambling-machine paper or ribbons; contact maintenance or the gaming machine company for repairs or assistance.
Clean and arrange bar furniture, bottles, and glasses; wash glassware; clean the bar and work area; vacuum the lounge floor; and sweep and mop floors behind the bar.
Perform housekeeping inside and outside the casino, including cleaning restrooms, windows, and floors; dusting; emptying trash; cleaning tables and messes; and completing restroom logs.
Fill and carry ice buckets from the icemaker to the bar.
Handle disruptive customers professionally and document incidents on incident reports.
Advise the manager of personnel situations or policy violations that adversely affect casino operations.
Use a fire extinguisher and other safety equipment as needed and follow the safety manual.
Wear the uniform and maintain a neat, clean appearance.
Plan bar menus and create drink recipes.
Perform other duties as assigned by management and follow the policies outlined for runners in the manual.