LOUNGE FLOOR RUNNER

Town Pump, Inc.•Missoula, MT

12d

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Lounge Floor Runner to help provide guests with a comfortable, fun environment and attentive service. The role combines customer service, beverage service, cash handling, bar inventory, casino-floor support, housekeeping, and safety responsibilities. The Lounge Floor Runner serves customers at the bar, tables, and gaming machines; prepares and distributes beverages and snacks; supports gaming-machine operations and payouts; maintains clean and orderly lounge and casino areas; and completes shift records and cash reconciliation. The employee is also expected to follow the policies outlined for runners in the manual and perform other duties assigned by management.

Responsibilities

Provide exceptional customer service, greet customers, take orders, and remember regular customers’ names and faces.
Verify customers meet legal age requirements and monitor age-related requirements while serving customers.
Wait on customers playing games and at tables, suggest sales, assist customers with gaming-machine operations, and serve snacks or food items to customers seated at the bar.
Prepare and serve beer, wine, mixed, bottled, and draft beverages; fill and distribute drinks; collect empty glasses, pitchers, cans, bottles, and litter.
Operate a cash register, accurately make change, receive payments for drinks and retail sales, tally transactions, and handle and account for large amounts of cash.
Assist patrons with verifying gambling-machine wins, record wins, and make payouts to winners.
Complete shift paperwork, balance tills, and reconcile cash receipts.
Stock, price, receive, rotate, and display bar products and supplies; change kegs, beer taps, and soda premix syrup boxes; fill and carry ice buckets; and report products that need to be ordered.
Plan bar menus, create drink recipes, and order or requisition liquor and supplies.
Clean and maintain the bar, work area, glassware, furniture, and lounge, including vacuuming, sweeping, and mopping floors; cleaning restrooms, windows, tables, dishes, and messes; dusting; and emptying trash.
Maintain an attractive arrangement of bottles and glasses and keep bar furniture neatly arranged.
Wear the uniform and maintain a neat, clean appearance; answer and screen telephone calls.
Use a fire extinguisher and other safety equipment as needed, understand the safety manual, and complete casino restroom logs.
Handle disruptive customers professionally and document incidents on incident reports.
Advise the manager of personnel situations or policy violations that adversely affect casino operating performance.
Contact maintenance personnel or the gaming-machine company for repairs or assistance, change paper or ribbons, and change tape in gambling machines.
Perform other duties assigned by management and follow the policies outlined for runners in the manual.