LOUNGE FLOOR RUNNER
About The Position
Montana’s Best Casinos is seeking a motivated, outgoing Lounge Floor Runner to help create a comfortable and fun guest environment. The role emphasizes attentive customer service, including recognizing regular guests and anticipating their needs. Duties span serving and preparing beverages and snacks, operating the register and handling cash, maintaining bar inventory and displays, cleaning the lounge and casino areas, assisting guests with gaming machines, and completing shift records and cash balancing. The runner must follow applicable policies and safety procedures, communicate operational issues to management, and perform other duties as assigned.
Responsibilities
- Provide exceptional customer service, greet and assist guests, remember regular customers, take orders, and monitor legal-age requirements.
- Wait on customers playing games and seated at tables or the bar; serve snacks or food items and distribute beverage orders.
- Prepare and serve draft, bottled, mixed, and wine beverages; fill beer glasses from taps and create drink recipes.
- Operate the cash register, make change, receive payments for drinks and retail sales, tally transactions, and handle and account for cash.
- Assist patrons with verifying gaming machine wins, record wins, and make payouts to winners.
- Complete shift paperwork, balance tills, and reconcile cash receipts.
- Stock, price, receive, display, and rotate bar products and supplies; communicate ordering needs, plan bar menus, and order or requisition liquor and supplies.
- Change beer kegs and taps, replace soda premix syrup boxes, and fill and carry ice buckets from the icemaker to the bar.
- Pick up empty glasses, pitchers, cans, bottles, and litter; wash glassware and clean the bar and work area.
- Clean and maintain the casino and lounge, including restrooms, windows, floors, tables, bar furniture, and areas inside and outside the casino; complete restroom logs.
- Vacuum lounge floors, and sweep and mop floors behind the bar; arrange bottles and glasses in attractive displays.
- Suggest gaming-machine sales and help customers operate gaming machines; contact maintenance or the gaming machine company for repairs or help changing machine paper or ribbons, and change machine tape.
- Handle disruptive customers professionally and document incidents on incident reports.
- Advise the manager of personnel situations or policy violations that adversely affect casino operations, and communicate product-ordering needs.
- Wear the uniform and maintain a neat, clean appearance; answer and screen telephone calls.
- Use a fire extinguisher and other safety equipment as needed, and understand and follow the safety manual.
- Perform other duties as assigned by management.
- Follow the policies outlined for runners in the manual.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
