LOUNGE FLOOR RUNNER 680 SW Higgins

Town Pump, Inc.•Missoula, MT

About The Position

Montana’s Best Casinos is seeking a motivated and outgoing Lounge Floor Runner to provide exceptional guest service in a comfortable, fun environment. The role combines customer service, beverage preparation and service, cash handling, inventory management, housekeeping, and support for casino gaming operations. The Lounge Floor Runner is expected to recognize regular guests, anticipate their needs, maintain a neat appearance, and follow applicable casino policies and procedures. The position also follows all policies outlined for runners in the manual.

Requirements

Ability to provide exceptional customer service and interact professionally with guests.
Ability to handle cash, make change accurately, and account for large amounts of cash.
Ability to operate a cash register and complete transaction and shift paperwork.
Ability to prepare and serve beer, wine, mixed, bottled, and draft beverages.
Ability to stock, price, receive, and rotate bar products and supplies, including changing kegs.
Ability to perform housekeeping and cleaning duties throughout the casino and bar areas.
Ability to verify customers’ legal age and handle disruptive customers professionally.
Ability to use a fire extinguisher and other safety equipment and follow the safety manual.

Responsibilities

Provide exceptional customer service, greet guests, take orders, and remember regular customers’ names and faces.
Verify customers meet legal age requirements and monitor age requirements while serving customers.
Wait on customers playing games and seated at tables or the bar; serve snacks or food items and distribute beverages.
Prepare and serve beer, wine, mixed, bottled, and draft beverages; fill beer glasses from taps and create drink recipes and bar menus.
Handle cash and payments, make change, operate the cash register, tally transactions, and account for cash and retail sales.
Assist patrons with verifying gaming machine wins, record wins, make payouts, and complete shift paperwork, balance tills, and reconcile cash receipts.
Stock, price, receive, display, and rotate bar products and supplies; communicate ordering needs and order or requisition liquor and supplies.
Change beer kegs and taps, soda premix syrup boxes, and paper or ribbons in gambling machines; contact maintenance or the gaming machine company for repairs or assistance.
Maintain cleanliness inside and outside the casino, including restrooms, windows, floors, tables, bar furniture, glassware, and work areas; empty trash and collect dishes, empty drink containers, and litter.
Keep bar furniture neatly arranged and arrange bottles and glasses in attractive displays; vacuum lounge floors and sweep and mop areas behind the bar.
Carry ice from the icemaker to the bar and perform other beverage-service support tasks.
Answer and screen telephone calls and maintain a neat, clean appearance while wearing the uniform.
Handle disruptive customers professionally and document incidents using an incident report.
Use a fire extinguisher and other safety equipment, understand the safety manual, and complete casino restroom logs.
Advise the manager of personnel situations or policy violations that adversely affect casino operations.
Complete other duties as assigned by management.