Food and Beverage Runner

Chumash Enterprises • Santa Ynez, CA

19h

About The Position

The Food and Beverage Runner ensures consistent, correct, high-quality presentation of dishes and drinks served to customers and supports Bus Persons as needed. The role provides prompt, friendly, professional, and responsive guest service while following service standards and food-safety practices. It checks food from outlets before delivery, including temperature, sauces and sides, and plate cleanliness and presentation, and facilitates communication between kitchen and front-of-house staff.

The position may involve serving alcoholic and non-alcoholic beverages, carrying drink trays, supporting table setup and bussing, and applying responsible alcohol-service procedures. The runner completes opening, running, and closing duties; responds to guest requests and concerns; shares information about resort amenities and events; and helps other restaurant and department Team Members. The role maintains organized, safe work areas and promotes teamwork, mutual respect, collaboration, and the company’s One.Team.Chumash values and culture. Other duties may be assigned.

Requirements

• High school diploma or GED certificate preferred.
• Previous guest-services experience preferred.
• Must be at least 21 years old to sell or serve distilled spirits.
• Ability to read and write legibly in English.
• Willingness to work flexible schedules in a 24/7 work environment, including nights, weekends, and holidays.
• Ability to uphold department and company etiquette and guest-service standards around guests and Team Members.
• Must register in the RBS Portal, complete training from an authorized RBS Training Provider, and pass the ABC Alcohol Server Certification exam within 30 days of confirmed training.
• Must possess or be able to obtain a California Food Handler Card within 30 days of employment.
• Must successfully complete ServSafe certification within 30 days of employment.
• Basic computer proficiency with Microsoft applications, email, and the internet.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Decision-making skills, including drawing realistic conclusions and making timely decisions from available information.
• Interpersonal understanding, including showing interest in other people’s feelings, attitudes, and reasoning.
• Oral communication skills to express ideas and information effectively.
• Written communication skills to produce clear, organized, grammatically correct reports or documents using language understandable to the reader.
• Stress tolerance and ability to perform under pressure from time constraints, workload, or adversity.

Nice To Haves

• High school diploma or GED certificate.
• Previous experience in guest services.

Responsibilities

• Deliver exceptional guest service using established greetings, departure phrases, and service standards.
• Understand and practice food safety and awareness.
• Check and control food delivered from outlets to tables.
• Ensure food is served at the specified temperature with appropriate sauces and sides, and that plates are clean, neat, and appealingly presented.
• Facilitate communication between kitchen and front-of-house staff.
• Maintain familiarity with food selections and service standards established by the Restaurant Manager, including Sports Bar selections.
• Respond to guests’ special requests, concerns, and issues; resolve them as appropriate and according to policy, involving management when needed.
• Report inconsistencies in food and beverage preparation or presentation to management.
• Maintain clean, safe, secure, and organized work areas.
• Serve alcoholic and non-alcoholic beverages as requested and carry drink-order trays throughout the dining area.
• Confirm that guests ordering alcohol are of legal drinking age and follow established liquor-service procedures and RBS parameters.
• Identify guests showing signs of intoxication and inform the manager on duty of concerns.
• Assist Bus Persons with setting and bussing tables as necessary.
• Complete opening, running, and closing duties.
• Provide information about resort amenities, events, and promotions to support guest service.
• Proactively assist other restaurant and department Team Members as needed.
• Promote teamwork, partnership, recognition, mutual respect, and collaboration while modeling company values, behaviors, and culture.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED