Food and Beverage Runner

Chumash Enterprises • Santa Ynez, CA

1d

About The Position

The Food and Beverage Runner ensures that dishes and drinks are delivered to customers with consistent, correct, quality presentation. The role supports Bus Persons and other restaurant Team Members as needed, provides guest service, and helps maintain an organized, clean, and safe work area. The position may include serving alcoholic and non-alcoholic beverages and carrying drink trays throughout the dining area.

The Runner is expected to follow food safety practices, service standards, and procedures for alcohol service; communicate between kitchen and front-of-house staff; respond to guest requests and concerns; and complete opening, running, and closing duties. The role also involves maintaining familiarity with Sports Bar food selections, sharing information about resort amenities and events, and promoting a collaborative work environment.

Requirements

• High school diploma or GED certificate preferred.
• Previous guest services experience preferred.
• Must be at least 21 years old to sell or serve distilled spirits.
• Must be able to read and write legibly in English.
• Willingness to work flexible schedules in a 24/7 work environment, including nights, weekends, and holidays.
• Ability to uphold department and company etiquette and guest-service standards around guests and Team Members.
• Must register in the RBS Portal, complete training from an authorized RBS Training Provider, and pass the ABC Alcohol Server Certification exam within 30 days of confirmed training.
• Must possess or be able to obtain a California Food Handler Card within 30 days of employment.
• Must successfully complete ServSafe certification within 30 days of employment.
• Basic computer proficiency, including Microsoft applications, email, and internet.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Decision making: draw correct and realistic conclusions and make timely decisions based on available information.
• Interpersonal understanding: show interest in other people’s feelings, attitudes, and reasoning.
• Oral communication: shape and express ideas and information effectively.
• Written communication: express ideas clearly in well-structured, organized, grammatically correct reports or documents using language the reader can understand.
• Stress tolerance: perform well under pressure from time frames, workload, or adversity.

Nice To Haves

• High school diploma or GED certificate.
• Previous experience in guest services.

Responsibilities

• Deliver prompt, friendly, professional, and responsive guest service using established service standards and appropriate greeting and departure phrases.
• Understand and practice food safety and awareness.
• Check and control food delivered from outlets to tables.
• Ensure food is delivered at the specified temperature with appropriate sauces and sides, and that plates are clean, neat, and appealingly presented.
• Facilitate communication between kitchen staff and front-of-house staff.
• Maintain familiarity with food selections and service standards established by the Restaurant Manager, including Sports Bar selections.
• Respond to guests’ special requests.
• Report inconsistencies in food and beverage preparation or presentation to management.
• Maintain clean, safe, secure, and organized work areas.
• Serve alcoholic and non-alcoholic beverages as requested.
• Confirm guests ordering alcohol are of legal drinking age using established liquor service procedures.
• Carry service trays with drink orders throughout the dining area.
• Assist Bus Persons with setting and bussing tables as necessary.
• Follow RBS parameters for alcoholic beverage service, identify guests showing signs of intoxication, and inform the manager on duty of concerns.
• Complete opening, running, and closing duties.
• Address guest concerns and resolve issues according to policy and procedures, involving management as needed.
• Provide information about resort amenities, events, and promotions to support guest service.
• Assist other restaurant and department Team Members as needed.
• Promote teamwork, partnership, recognition, mutual respect, and collaboration while modeling company values, behaviors, and culture.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED